Improving your small business is not that hard. There are so many areas you can tackle easily and improvements are easy to achieve. Check out these 5 steps below. I hope they assist you in building your business.
Deliver Quality Every Single Time
Customers love consistency. I know I do. I want to receive what I paid for and if I return to purchase again, I expect to receive the same level of service or quality product. If your small business isn’t delivering quality each time your customer base will be eroded overtime and you will be continually searching for new customers.
Look at all aspects of your business and make each aspect professional. This is a no-brainer.
Telephone: On Hold Message? Do you even have one? If not – get one.
Website: What does it look like? Does it reflect your products or service? Is it professional looking or whacked together by some backyard web company? It isn’t hard to outsource this work these days and get professional results. Even the templates you buy online make you look good.Your Response to Customers: Are you enthusiastic every day? It makes a difference. If your customers can see you are passionate and enthusiastic it is infectious. Is your team motivated? If not – start motivating them. Encourage them and support them. Care about them as people – not just a number.These are just a couple of things that can improve the professional presentation of your business.
Are you charging low rates? If so – increase them by 30%. Make sure you deliver though. See how many customers you lose. Be transparent with your customers and honest about how much you are going to charge them prior to charging them.
Improve Your Attitude.
If you turn up at work grumpy and lethargic – how do you think this will be reflected on your team? Chances are they will also be grumpy and lethargic. Work on yourself to improve yourself. Get professional help in this area if you need to. There are so many options for this these days.
Push harder for progress.
Everyday should be a push to get work completed, items sold or whatever you do. Achieve more by pushing hard all day. Don’t burn your team out – but work hard together as a team – helping one another and getting the job done. Your profits will improve and your team will feel motivated to deliver efficiently, accurately and to the best of their abilities.