Frequently Asked Questions

How will my information be used?
Your information will not be used whatsoever without your permission. Your email address will not be sold or spammed.

Will I get on a spam list?
No. We may add you to our newsletter list – however you can ‘opt out’ at any time. You will not be spammed. We use Mail Chimp for our electronic updates.

Will I be the victim of identity theft?
No – Paypal and E-Junkie provide a 100% secure system to perform the transaction.

Will the purchase arrive undamaged and on time?
Yes – As soon as you have paid for your purchase, you will receive a download link via email. Please remember to also check your ‘Junk Email’ as if you have not received your link immediately, the email could be in your ‘Junk Email Inbox’.

Should you not receive the download link – please contact us immediately and we will get back to you as soon as we can. Please note, the time zone of your country may effect our response time, however we will respond as soon as we can. Our business is located in Australia.

AEST – Australian Eastern Standard Time.

Will I actually get what I ordered?
Yes – We promise to deliver the document to you and stand by this promise with a 30 day 100% refund policy. Further to this, Paypal guarantees your transaction.

Can I make changes to the templates and add my own information?
Yes – Certainly. The majority of the templates are MS Word documents. You can easily add or remove content and customize the documents to suit your needs. A lot of the templates also have automated Table of Contents, so it is easy to make changes and then update the Table of Contents field so your Table of Contents is also updated. Further to this, if you have any problems we can assist.

Will unexpected fine print charges be added to my order without my knowledge?
No – There are no further charges. You have the right to use the document to your desires. There is no monthly fee or hidden charges. What you see above is the only and final fee.

Will anyone respond if I have a problem after buying?
Yes – However, there may be a delay in our response. Depending on your country timezone, we will respond as soon as we can. Please note, we endeavor to respond to your requests within the shortest possible time.

Will it be easy to dispute or cancel my transaction?
Yes – If you are not 100% satisfied with your purchase, we will refund your money 100%. However, we would love some feedback from you so we can improve our product should you believe it could be better.

I did not receive a download link after paying
Please do not panic. We will email you the download link as soon as we can. On the rare occasion Paypal does not deliver the download link. We apologize for the inconvenience if this happens after your transaction has been processed and we will fix the situation as soon as we can.

The website briefly redirected through E-Junkie – Is this a scam?
No – it is not a scam.

When you click on the Add to Cart button you will be redirected briefly through E-Junkie to Paypal. We use E-Junkie.com to deliver our documents electronically so you receive them immediately – 24 Hours a day, 7 days a week.

E-Junkie is secured by Geo Trust. Refer to their website for further information.