Does your business pride itself on providing quality service to it’s customers? How professional are you? How professional is your team?
Defining professionalism to your team should be something that you have done. If you haven’t – how can you expect them to know what you believe is appropriate and what you believe is not appropriate?
You are the business owner. The buck stops with you. Step up to the mark and tell your team what the standards are for your business. If you don’t – they will dictate their own standards and chances are they will be fairly low standards.
Below are some examples of what some expected standards could be for a professional business.
Professionalism in Our Business
Excellent service is the purpose of the company and all team members are requested to contribute and maintain a high standard of service.
Simple examples of excellent service are;
- Responding to Clients and suppliers as quickly as possible;
- Returning phone calls – every time as quickly as possible.
- Going the extra mile whether the customer is paying or not;
- Spending as much time as necessary with each customer;
- Have a passion for what you do;
- Never expect anyone to trust you unless you have earned it first;
- Treat people the way you would wish to be treated yourself;
- Enjoy what you do.
The above are some basic principles of professionalism.
You could take it further and outline things such as:
- dress code,
- behavior and then even further with policies such as
- alcohol policy,
- anti-bullying policy
- and health and safety policy.