Call Center Escalation Process Template

Can you afford to not have an Escalation Process in Your Call Center?

Call Center Escalation Process Master Template

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Your Call Center is the face of your business

Along with your website, your call center is the public face of your business. It is crucial that it is operating efficiently, is effective and actually building your reputation – not damaging it.

Things will always go wrong and mistakes will happen. When they do, are you prepared?

A Call Center Escalation Process allows you to manage issues and ensure you are making every effort to retain customers even when things have not gone their way.


Build trust or your business will lose customers

Excellent customer service is crucial for any business. Every customer support service must be backed up by a competent escalation process.

You must build your customer’s trust and also have a set of procedures in place to deal with a variety of potential problems should they occur.


Customer Service Escalation Process Master Template Type 1

This Customer Service Escalation Process Master Template is a simple template suitable for team members to follow. This is a chart that outlines the process of escalating issues through your call center or general phone number.

This template can be used for escalation of customer complaints.

Call Center Customer Complaint Escalation Process

Image of Call Centre Customer Service Escalation Process Template
Customer Service Escalation Process Template | Call Center

Definitions of Severity Levels

This template also includes a general chart for defining levels of severity for the complaint or issue. This can easily be amended to suit your business.

Definitions of Severity Levels | Call Center

Easy to Customize

This template can be easily modified or changed to suit your escalation process. Take a look at the template in MS Word. View the snapshot below.

Image of Call Centre Customer Service Escalation Process Template - MS Word Format
Customer Service Escalation Process Template – Microsoft Word Format

Customer Service Escalation Process Master Template Type 2

Type 2 Customer Service Escalation Process Template is a template that outlines to your customers what your escalation procedures are. It is a tool to communicate your processes to customers.

This is a useful document to make available to your customers and clients on your website or however your regularly communicate with your existing customers.

Title Page

The following page is the title page and is easy to amend to suit your business.

Image of Customer Service Escalation Process Template Title page
Customer Service Escalation Process Master Template | Title Page

Table of Contents

The next page is the Table of Contents. This Table of Contents is fully automated using Microsoft’s automated Table of Contents feature. It is easy to update. Just go into the body of the document and change the heading and then return to the Table of Contents and right click and hit update.

Customer Service Escalation Process Master Template | Table of Contents

Escalating a Problem

The page below shows the first sections of the Master Template.

Customer Service Escalation Process Master Template | Escalating a Problem

Total Inclusions

Master Template File Type
Both files are Microsoft Word Documents .docx

Master Template Type 1
Page Count
2
Word Count
255

Master Template Type 2
Page Count
4
Word Count
572

Call Center Escalation Process Template | Snapshot

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Time Saving Templates

Our Master Templates are easy to use and apply. Use Microsoft Word to find and select the relevant information to customize it to your needs.

Customize in Minutes with Red Highlights

To assist you in customizing our Master Templates quickly and easily, all items that need customizing are highlighted in red. You can simply use the Find and Select tool in Microsoft Word (Ctrl+H) to identify all relevant items in one hit and replace instantly or simply scroll through and change the items in red.

Find, Select and Replace | Customize in Minutes

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All the best with your business.

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