Customer service is critical if you want your business to last. You need to train your team on how critical it is.
Need to Improve Customer Service in your business?
How do you treat your clients and customers? What is your Customer Service like? Did you know if you want to grow your business the easiest way to do it is over deliver to your existing customers.
Improve Customer Service and Get Those Referrals
Improving Customer Service to an awesome level will get tongues wagging and people will not hesitate to recommend you to others.
Do you treat them like they are the most important person in the world?
If not – they may not come back. Can you risk that? Can you afford it if they do not come back?
Treating your customers with the best service you can possibly muster will make a difference to your business.
Chances are you will not need to market your business.
Try and See – Over Promise and Under Deliver
Bend over backwards and over deliver to every one of your existing customers. Forget spending your hard earned money on marketing and advertising. It is overrated.
Customer Service over delivery will smash any marketing budget out the window!
Over Deliver – Quality is Everything
Spend your time on over delivering to your existing clients and customers and see what happens. Chances are your business will start growing. People will be happy to refer you on.
People will be happy to recommend you to their friends, family, colleagues and other businesses. This works and will achieve repeat business for you.
Before you know it you will be extremely busy. The hard part is then being consistent in what you deliver when you are busy.
It works !
One of the easiest ways to deliver better quality through your team is to use a Procedure Manual.
5 Awesome Ways to Improve your Customer Service – DRAMATICALLY
Under Promise and Over Deliver!
Keep your expectations realistic for your customers. If you get excited and over promise they will only be disappointed when they don’t receive what you said they would.
Activate Your Team!
If your team is not enthusiastic and love what they do – it might be time to get a new team. They should be energized to please your customers. Proactive, smiling, enthusiastic, friendly and helpful.
Get Your Systems Working For You!
Your systems need to run your teams. Not the other way around. Everyone needs to follow the guidelines so the whole thing runs like a well oiled machine.
Give Your Team Massive Encouragement Daily!
Stop being negative – Only Positive. Encourage and Praise. Over and Over. Mistakes should be mentioned once and then move on to the positive.
Reward Team for Awesome Customer Service!
Pick up the Phone and be honest with your Customers or Clients. Communicate to them honestly and dig deeper into their concerns and requests to meet their needs.
Leave a Comment
What do you think? How do you treat your customers and Clients?
Are you really GOING HARD on the customer service aspect? Leave a comment below. We want to hear what works and what doesn’t work in your Customer Service experiences.