Does the Refund Apply to Partner Products?
The Terms and Conditions of Sale for Partner Products including refunds is in accordance with the Partners Terms and Conditions. Refer to their website.
While Digital Documents Direct makes every attempt to provided detailed, comprehensive information, you are responsible for reviewing, checking and confirming the information provided is suitable for your use.
Is this complicated Software or Subscriptions?
No. This is not complicated software where you need an ongoing subscription or annual fee. It is a one off payment.
Do I need a Paypal account to purchase?
No, you do not need a Paypal account to purchase our products. You can pay with Paypal or use your credit card.
How will my information be used?
Your information will not be used whatsoever without your permission. In other words, your email address will not be sold or spammed.
Will I get on a spam list?
No. We may add you to our newsletter list. However you can ‘opt out’ at any time. Above all, you will not be spammed.
Will I be the victim of identity theft?
No. Paypal and e-Junkie provide a 100% secure system to perform the transaction.
Will the purchase arrive on time?
Yes. As soon as you have paid for your purchase, you will receive a download link via email. However, please remember to also check your ‘Junk Email’ as if you have not received your link immediately, the email could be in your ‘Junk Email Inbox’.
Should you not receive the download link, please contact us immediately and we will get back to you as soon as we can. Please note, the time zone of your country may effect our response time, however we will respond as soon as we can. Our business is located in Australia.
AEST – Australian Eastern Standard Time.
Will I actually get what I ordered?
Yes. We promise to deliver to you and stand by this promise. Further to this, Paypal guarantees your transaction so you can shop with full confidence.
Will unexpected fine print charges be added to my order without my knowledge?
No. There are no further charges. No monthly subscriptions either. You have the right to use the document to your desires within the terms and conditions of the Partner website. Refer to their website for more information.
Will anyone respond if I have problems after buying?
Yes. However, there may be a delay in our response. Depending on your country timezone, we will respond as soon as we can. Please note, we endeavor to respond to your requests within the shortest possible time.
I did not receive a download link after paying
Please do not panic. e-Junkie are both very reliable document delivery systems and it is unlikely this will occur. However, if it does, we will email you the download link as soon as we can.
The website briefly redirected through e-Junkie. Is this safe?
Yes it is safe. When you click on the Proceed to Pay button, you will be redirected briefly through e-Junkie.com to Paypal.com depending on how you choose to pay. Partner products are delivered electronically so you receive them immediately – 24 Hours a day, 7 days a week.