Frequently Asked Questions

Is this complicated Software or Subscriptions?

No. This is not complicated software requiring an ongoing subscription or annual fee. It is a one off payment. There is no huge learning curve either. Just purchase, download and get on with the task of creating your documents quickly, easily and with no fuss using MS Word and MS Excel templates.

Do I need a Paypal account to purchase?

No, you do not need a Paypal account to purchase our products. You can pay with Paypal or use your credit card.

Can I use a Credit Card to purchase?

Yes, you can use a credit card to purchase our products. We use Stripe.com as our credit card merchant. Or you can use your credit card through Paypal.com.

I tried to download the file but there is nothing there

The file you need to download is a .ZIP file. As soon as you purchase, it will immediately be emailed to you. All the templates are in the .ZIP file and you need to unzip the file to use them. Read more here. How to Purchase and Download

How will my information be used?

Your information will not be used whatsoever without your permission. In other words, your email address will not be sold or spammed.

Will these templates help my business?

Yes, these templates are detailed and formatted to provide you with information you need to create your own documents. They are easy to download, update and use, and will assist you to improve your business faster.

Will I get on a spam list?

No. We may add you to our newsletter list. However you can ‘opt out’ at any time. Above all, you will not be spammed. We use MailerLite for our electronic newsletter to keep in touch with our customers.

Will I be the victim of identity theft?

No. Paypal, Stripe and e-Junkie provide a 100% secure system to perform transactions.

Will the purchase arrive on time?

Yes. As soon as you have paid for your purchase, you will immediately receive a download link via email. However, please remember to also check your ‘Junk Email’ as if you have not received your link immediately as the email could be in your ‘Junk Email Inbox’.

Should you not receive the download link, please contact us immediately and we will get back to you as soon as we can. Please note, the time zone of your country may effect our response time, however we will respond as soon as we can. Our business is located in Australia.

AEST – Australian Eastern Standard Time.

Will I actually get what I ordered?

Yes, you can shop with full confidence. We promise to deliver to you and stand by this promise with a 90 day 100% full refund policy. Further to this, Paypal guarantees your transaction so you can shop with full confidence.

Can I make changes to the templates and add my own information?

Yes. The majority of the templates are Microsoft Word or Microsoft Excel files. They are easy to download and easy to use. You can easily add or remove content and customize the templates to suit your needs. A lot of the templates also have an automated Table of Contents. It is simple to make changes and then update the Table of Contents field so your Table of Contents is also updated. In addition, if you have any problems we can assist.

Will unexpected fine print charges be added to my order without my knowledge?

No. There are no further charges. No monthly subscriptions either. You have the right to use the templates within our terms of agreement of purchase. There are no monthly fee or hidden charges. Similarly, what you see above is the only and final fee.

Will anyone respond if I have problems after buying?

Yes. However, there may be a delay in our response. Depending on your country timezone, we will respond as soon as we can. Please note, we aim to respond to your requests within the shortest possible time.

Will it be easy to dispute or cancel my transaction?

Yes. If you are not 100% satisfied with your purchase, we will refund your money 100%. However, we would love some feedback from you so we can improve our product should you believe it could be better.

I did not receive a download link after paying

Please do not panic. e-Junkie is a reliable document delivery system and it is unlikely this will occur. The file you are downloading is a .ZIP file. However, if you have any issues, we will email you the download link as soon as we can.

Why are the templates priced the way they are?

Researching and creating templates and maintaining this website takes a huge amount of time and effort and therefore our templates are priced accordingly. We aim to provide professional templates that are all individually created and reviewed, not random templates that can be found for free online.

The website briefly redirected through e-Junkie. Is this safe?

Yes, it is safe. When you click on the Proceed to Pay button, you will be redirected briefly through e-Junkie.com to Paypal.com or Stripe.com (Credit Card Payment) depending on how you choose to pay. We use e-Junkie to deliver our documents electronically so you receive them immediately – 24 Hours a day, 7 days a week.

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