Hotel Employee Handbook Template

Can you afford to not have an Employee Handbook in your Hotel?

Hotel Employee Handbook Master Template

Free Bonuses
Free Employee Code of Conduct Template
12 x Free Checklists
9 x Free Positions Descriptions

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✔ Easy to use Microsoft Word editable template
✔ Customized for Hotels
✔ Page Count 45 Word Count 5963
✔ 12 Free Quality Checklists
✔ Free Employee Code of Conduct
✔ 9 Free Position Descriptions

✔ 90 Day Full Money Back Guarantee
✔ 100% Secure Shopping with Paypal or Stripe
✔ Secure Digital Delivery with E-Junkie
✔ No Complex Software or Subscriptions
✔ No Expensive Licenses
✔ Instant Download

Remarkable Improvement almost Immediately

Do you need to improve the performance and profit of your hotel quickly without spending a huge amount of capital? Are you sometimes frustrated with the level of performance and quality of customer service from your team?

A Hotel Employee Handbook allows you to improve your business by communicating your vision, direction and standards to your team. It is your silent partner that communicates your expectations when you are in the Hotel and also when you are not around.

You are busy and cannot be everywhere at once. A Hotel Employee Handbook is an extremely cost effective partner in your business that assists you to lift performance, communicate expectations and drive your business forward.

Can you afford to not have an Employee Handbook in your Hotel ?

3 Real Breakthrough Benefits of an Employee Handbook

As mentioned above, a Hotel Employee Handbook will improve many areas in your hotel. One crucial benefit is that your team will instantly know what is expected of them.

Many hotels do not operate efficiently because their team have not been told the specifics including the rules and expected level of customer service delivery.

You must be specific.

Below are 3 real benefits you will see almost immediately when you prepare and mobilize an Employee Handbook in your hotel.

1. Sets the benchmark for improved customer service

As you already know, a quality stay, quality facilities and excellent customer service is the key to operating a successful hotel. Your business revolves around customer service including online reviews.

Achieving 5 star reviews for every single customer should be your goal. If it isn’t, your hotel will struggle to compete and in the end struggle to survive. Set the standards for your team with a reference tool that communicates specific details.

2. You will be building authentic trust with your customers

A successful hotel is all built around trust. Being authentic and building trust is key to ensuring repeat customers, which in turn, builds your business in all areas.

You must get those repeat customers for your business to survive. Repeat customers ensures your business receives regular cash flow. Without repeat customers, you will struggle to meet your basic expenses such as rent and payroll.

Customers love quality and consistency and this is the reason they return.

But how on earth can you build trust with your customers through your team? It’s not easy. But it is possible. An Employee Manual is an excellent tool to start the process. It helps to ensure your team are delivering consistently every single day.

3. Stops you repeating yourself

A good friend of mine once told me if you don’t want to repeat yourself, don’t have kids or run a business. How true this is. Implementing an employee handbook means you will not have to repeat yourself over and over again. Your team will have a document they can refer to first.

Make sure you always refer to the Employee Handbook when they ask you questions. It must be consistently reviewed and up to date.

Take it seriously and your team will take it seriously.

Time Saver Template

Creating a Hotel Employee Handbook takes a huge amount of work and energy. This template will allow you to create your Employee Handbook quickly and easily. You will be able to set up your handbook in minutes instead of months and can customize this template to suit your specific circumstances. Review some of the content below.

The pages shown below are only a sample of the entire Hotel Employee Handbook. The Table of Contents shows the complete content and all pages included.

Review the Detail

Review the following pages of this Hotel Employee Handbook Template. This is a 45 page template. Only a sample of the pages are shown below.

Title Page

The following page is the title page. You can easily customize this to suit your hotel.

Hotel Employee Handbook Master Template | Title Page

Table of Contents

The following page shows the Table of Contents and the detail included within the template.

Hotel Employee Handbook Master Template | Table of Contents
Hotel Employee Handbook Master Template | Table of Contents
Hotel Employee Handbook Master Template | Table of Contents

Section 1 – Welcome

The first section is a welcoming message for new employees. This is an opportunity to introduce your organization and the Employee Handbook to your team.

Hotel Employee Handbook Master Template | Welcome
Hotel Employee Handbook Master Template | Welcome

Section 2 – History, Vision and Direction

Section 2 is an opportunity to communicate your history and provide direction for the future including your Vision and Mission Statement.

It is important that you have a Vision and Mission Statement for your organization to provide direction for your team and show leadership to your suppliers, customers and staff. There are several to choose from or you can easily modify to suit your business.

Hotel Employee Handbook Master Template | Vision
Hotel Employee Handbook Master Template | Vision

Section 3 – Values

Section 3 defines values. Values are important for your team so they understand what your expectations are. If you don’t communicate values to your team, they will use their own values which may not be appropriate or may not meet your expectations.

Values provide a foundation for expected appropriate behavior.

Hotel Employee Handbook Master Template | Values

Section 5 – General Details

Section 5 includes space to add all your general details and also explains reporting relationships and an organizational chart.

Hotel Employee Handbook Master Template | General Details
Hotel Employee Handbook Master Template | General Details

Section 6 – Workplace Requirements

Section 6 includes a range of workplace requirements typically found in any business. There are standard workplace requirements including leave.

Hotel Employee Handbook Master Template | Workplace Requirements

Section 7 – Health, Safety and Emergencies

Section 7 is about health, safe work practices and emergencies.

There is also a section to include your emergency evacuation exit maps and diagrams.

Hotel Employee Handbook Master Template | Health and Safety
Hotel Employee Handbook Master Template | Health and Safety

Section 8 – Workplace Equipment

Section 8 is about workplace equipment.

Hotel Employee Handbook Master Template | Workplace Equipment

Section 9 – Procedures

Section 9 includes a range of procedures. There are quite a few standard types of procedures commonly found in any business. You can easily add your own procedures to the manual as well.

Procedure Example 1 – How to Open the Hotel

The first example is How to Open the Hotel. Procedures should be detailed and explained in steps. If you want your team to operate in a particular manner, then including all the steps is important.

It is also a good idea to involve your team when creating the steps for each procedure. They will have a valuable contribution to creating the correct steps for each procedure.

Hotel Employee Handbook Master Template | Procedures

Procedure Example 2 – How to Apply for Leave

Example 2 is another simple example regarding how to apply for leave. If you don’t list out the procedure step by step, you can’t expect your team to get the process correct.

Refer to the Table of Contents to review the typical procedures included in this template. You can easily customize these procedures and also add your own.

Hotel Employee Handbook Master Template | Procedures

Section 10 – Summary

Section 10 is a summary of the Hotel Employee Handbook.

Hotel Employee Handbook Master Template | Summary

What is Included?

Hotel Employee Handbook Master Template File Type
Microsoft Word .docx

Page Count

Word Count

Free Bonuses!

12 Free Quality Checklists
+ Free Employee Code of Conduct Master Template
+ 9 Free Position Descriptions

When you purchase the Hotel Employee Handbook Master Template above, we also include 12 Quality Checklists, an Employee Code of Conduct Master Template and 9 Positions Descriptions relevant to your hotel, free.

Review some of the content of these free templates below.

Free Employee Code of Conduct Master Template

Title Page

The first page is the title page which can easily be customized to suit your hotel.

Employee Code of Conduct Master Template | Title Page

Table of Contents

The next page is the Table of Contents. This identifies the content within the template.

Employee Code of Conduct Master Template | Table of Contents

12 Free Quality Checklists

Also included for free are 12 quality checklists. Quality checklists are extremely helpful and make your team’s job easier. They also allow you to assign and delegate tasks while having some assurance that quality is being met.

Even with checklists there still might be mistakes. However, they are the benchmark for getting things right. Quality checklists are a fantastic tool to assist you and your team in meeting expectations and standards.

These checklists can be modified to post on the wall, in the kitchen, in the staff room or wherever they can be easily viewed and referred to. You can also provide them as print outs to your team as a reminder on how to complete any task to a high standard.

Review two examples below. The first example is a step-by-step process for answering the phone which is such an important part of operating a successful hotel. First impressions are often the lasting impression, so it makes perfect sense to ensure your customers are greeted and served to a high standard.

Hotel Checklist | Answering the Phone

The next quality checklist is How to Open the Hotel. These checklists are extremely useful when new team members join your business and are also good reminders for existing staff that have been in your business for a while.

Hotel Checklist | Opening the Hotel

Lastly, you can also use these checklists as a performance monitoring tool. If you have a team member that seems disinterested in their job, then referring their performance to checklists amongst other things is a great way to help them realize where they are not performing well enough.

9 Free Position Descriptions

Documenting your team position descriptions allows you to set the expectations of your business. Review the position descriptions included below.

Position Description Master Template | Barista
Position Description Master Template | Barista

Total Inclusions

Hotel Employee Handbook Master Template
File Type: Microsoft Word .docx
Page Count: 45
Word Count: 5963

1 x Free Employee Code of Conduct Master Template
File Type: Microsoft Word .docx
Page Count: 11
Word Count: 1384

12 x Free Quality Checklist Master Templates
File Type – Microsoft Word .docx
File Count: 12

9 x Free Position Description Master Templates
File Type – Microsoft Word .docx
File Count: 9

Great value to improve your hotel quickly and at low cost.

Easy, Quick, Efficient…..Done

Time Saving Templates

Our Master Templates are easy to use and apply. Use Microsoft Word to find and select the relevant information to customize it to your needs.

Customize in Minutes with Red Highlights

To assist you in customizing our Master Templates quickly and easily, all items that need customizing are highlighted in red. You can simply use the Find and Select tool in Microsoft Word (Ctrl+H) to identify all relevant items in one hit and replace instantly or simply scroll through and change the items in red.

Find, Select and Replace | Customize in Minutes

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All the best with your business.




P.S. The price of our products do rise based on upgrades, improvements and demand. We encourage you to buy today not only to avoid missing out at this price, but also to immediately reap the benefits of establishing an Employee Handbook in your hotel.

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