Can you afford to have no Employee Handbook in your Restaurant?
Remarkable Improvement Instantly
Do you need to improve the performance and profit of your restaurant quickly without spending a huge amount of capital?
Are you constantly frustrated that your team miss important details?
Do you get tired of repeating yourself?
A Restaurant Employee Handbook is the solution to the above problems and more. It will dramatically improve how your restaurant operates.
If you need to improve the performance of your restaurant quickly and cost effectively, you need a Restaurant Employee Handbook and then ensure your team follow it.
Restaurants a Challenging Business
Restaurants are without a doubt one of the most challenging types of business. Long hours, high staff turnover, constant customer demands and a low success rate. Certainly not for the faint hearted.
Amongst many other things, you need a strong will and passion for your brand to make it a success. Some of the challenges include:
You need to be there a lot of the time to make sure it runs efficiently accurately and there is no theft.
Constantly training new staff
Due to the nature of casual and part-time staff there is usually a high staff turnover. Constantly re-training new staff is a full time job.
Keeping customers happy
Not just keeping customers happy but ensuring every part of the experience is more than satisfactory. With such a fickle response to small things and the ability to provide feedback instantly via Google reviews, it is more important than ever to focus on quality and experience.
Delivering the same product consistently time and time again is a challenge in itself.
Constantly innovating for new seasons and new menus.
It’s just a really tough business with a very low success rate. But if you have a passion to push yourself harder than you thought was possible you can make it a success.
How can you work smarter to make it easier?
3 real breakthrough benefits of an Employee Handbook
a Restaurant Employee Handbook will improve many areas in your restaurant. One important benefit is that your team will instantly know what is expected of them.
Many restaurants do not operate efficiently because their team have not been told the specifics including the rules and expected level of service delivery.
You must be specific.
Below are 3 real benefits you will see almost immediately when you prepare and mobilize an Employee Handbook in your restaurant.
1. Sets the benchmark for customer service
As you already know, quality of food, customer service and presentation of the premises are important elements of building a successful restaurant. Your business revolves around customer service including online reviews.
Achieving 5 star reviews for every single customer should be your goal. If it isn’t, your business will struggle to compete and in the end struggle to survive. Set the standards for your team with a reference tool that communicates specific details.
2 .You will be building authentic trust with your customers
A successful restaurant is all built around trust. Being authentic and building trust is key to ensuring repeat customers which in turn, builds your business in all areas.
3. Stops you repeating yourself
A good friend of mine once told me if you don’t want to repeat yourself, don’t have kids or run a business. How true this is. Implementing an employee handbook means you will not have to repeat yourself over and over again. Your team will have a document they can refer to first.
Make sure you always refer to the Employee Handbook when they ask you questions. It must be consistently reviewed and up to date.
Take it seriously and your team will take it seriously.
Time Saver Template
Creating a Restaurant Employee Handbook takes a huge amount of work and energy. This template will allow you to create your Employee Handbook quickly and easily. You will be able to set up your handbook in minutes instead of months and can customize this template to suit your specific circumstances. Review some of the content below.
The pages shown below are only a sample of the entire Restaurant Employee Handbook. The Table of Contents shows the complete content and all pages included.
Review the Detail
Review the following pages of this Restaurant Employee Handbook Template. This is a 46 page template. Only a sample of the pages are shown below.
The following page is the title page. You can easily customize this to suit your restaurant.
Table of Contents
The following page shows the Table of Contents and the detail included within the document.
Section 1 – Welcome
The first section is a welcoming message for new employees. This is an opportunity to introduce your organization and the Employee Handbook to your team.
Section 2 – History, Vision and Direction
Section 2 is an opportunity to communicate your history and provide direction for the future including your Vision and Mission Statement.
It is important that you have a Vision and Mission Statement for your organization to provide direction for your team and show leadership to your suppliers, customers and staff. There are several to choose from or you can easily modify to suit your business.
Section 3 – Values
Section 3 defines values. Values are important for your team so they understand what your expectations are. If you don’t communicate values to your team, they will use their own values which may not be appropriate or may not meet your expectations.
Values provide a foundation for expected appropriate behavior.
Section 5 – General Details
Section 5 includes space to add all your general details and also explains reporting relationships and an organizational chart.
Section 6 – Workplace Requirements
Section 6 includes a range of workplace requirements typically found in any business. There are standard workplace requirements including leave.
Section 7 – Health, Safety and Emergencies
Section 7 is about health, safe work practices and emergencies.
There is also a section to include your emergency evacuation exit maps and diagrams.
Emergency Evacuation Gathering Point
Section 8 – Workplace Equipment
Section 8 is about workplace equipment.
Section 9 – Procedures
Section 9 includes a range of procedures. There are quite a few standard types of procedures commonly found in any business. You can easily add your own procedures to the manual as well.
Procedure Example 1 – How to Open the Restaurant
The first example is How to Open the Restaurant. Procedures should be detailed and explained in steps. If you want your team to operate in a particular manner, then including all the steps is important.
It is also a good idea to involve your team when creating the steps for each procedure. They will have a valuable contribution to creating the correct steps for each procedure.
Procedure Example 2 – How to Provide Excellent Customer Service
Example 2 is another simple example regarding Providing Excellent Customer Service. If you don’t list out the procedure step by step, you can’t expect your team to get the process correct.
Refer to the Table of Contents to review the typical procedures included in this template. You can easily customize these procedures and also add your own.
Section 10 – Summary
Section 10 is a summary of the Restaurant Employee Handbook.
What is Included?
Restaurant Employee Handbook Master Template File Type
Microsoft Word .docx
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All the best with your business.
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