Can you really afford to keep operating your Hotel without an Employee Handbook?
Hotel Employee Handbook Template
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Free Employee Code of Conduct Template
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12 Free Checklists
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11 Free Positions Descriptions
USD 27
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Features
90 Day Full Money Back Guarantee ✔
100% Secure Shopping ✔
Instant Download ✔
Easy to use MS Word Hotel Employee Handbook Template ✔
Fully Automated Table of Contents ✔
Page Count 45 ✔
Word Count 5963 ✔
Free Employee Code of Conduct ✔
12 Free Quality Checklists ✔
11 Free Position Descriptions ✔
No Complex Software ✔
No Complex Subscriptions ✔
Secure Digital Delivery by E-Junkie ✔
Remarkable Changes Almost Overnight
Do you need to improve the performance and profitability of your hotel without a significant capital outlay?
Have you ever been dissatisfied with your team’s performance and the quality of customer service they provide?
Maybe you are tired of repeating yourself?
Your hotel’s success is heavily reliant on the quality of your employees. Your company will succeed if its employees are well-informed, knowledgeable, and well-trained. An employee handbook is a low-cost way to improve all aspects of your hotel quickly.
A Hotel Employee Handbook allows you to improve your business by communicating your vision, direction and standards to your team. It is your ‘silent partner’ that communicates your expectations when you are in your hotel, and also when you are not around.
You are busy and cannot be everywhere at once. A Hotel Employee Handbook is an extremely cost effective ‘partner’ that assists you to lift performance, communicate expectations and drive your business forward.
Can you honestly afford to keep operating your Hotel without an Employee Handbook?
5 Real Breakthrough Benefits of an Employee Handbook in Your Hotel
As mentioned above, a Hotel Employee Handbook will improve many areas in your hotel. Many hotels do not operate efficiently because their team have not been told the specifics including the rules and expected level of customer service delivery.
You must be specific.
Below are 5 real benefits you will see almost immediately when you prepare and mobilize an Employee Handbook in your hotel.
Benefit 1: Your team will instantly know all of your expectations
The first important benefit is that your team will instantly know what is expected of them. You might not have had the chance to communicate all operational or housekeeping issues to your team. An employee manual or handbook is the place to include all the detail.
Whenever someone new starts in your team, they will have a highly relevant and specific tool to guide them. Many hotels do not operate efficiently because their team have not been told the specifics, including the rules and expected level of service delivery.
They may have been provided general guidelines, however you must be specific.
Benefit 2: It will set the benchmark for improved customer service
As you already know, a quality stay, quality facilities and excellent customer service is the key to operating a successful hotel. Your business revolves around customer service including online reviews.
Achieving 5 star reviews for every single customer should be your goal. If it isn’t, your hotel will struggle to compete and in the end struggle to survive.
Set the standards for your team with a reference tool that communicates specific details.
Benefit 3: It will reinforce quality expectations
You cannot run a successful hotel if you are creating and providing a sub-standard stay. It is just too competitive and the majority of customers have high expectations.
You must focus on quality, and aim to deliver it in everything you do on a daily basis. Ensure your team focus on quality through your employee manual.
Benefit 4: It will build authentic trust with your customers
A successful hotel is all built around trust. Being authentic and building trust is key to ensuring repeat customers, which in turn, builds your business in all areas.
You must get those repeat customers for your business to survive. Repeat customers ensures your business receives regular cash flow. Without repeat customers, you will struggle to meet your basic expenses such as rent and payroll.
Customers love quality and consistency and this is the reason they return.
But how on earth can you build trust with your customers through your team? It’s not easy. But it is possible. An Employee Manual is an excellent tool to start the process. It helps to ensure your team are delivering consistently every single day.
Benefit 5: It helps you to stop repeating yourself
A good friend of mine once told me if you don’t want to repeat yourself, don’t have kids or run a business. How true this is. Implementing an employee handbook means you will not have to repeat yourself over and over again. Your team will have a document they can refer to first.
Make sure you always refer to the Employee Handbook when they ask you questions. It must be consistently reviewed and up to date.
Take it seriously and your team will take it seriously.
Huge Time Saver Hotel Employee Handbook Template
Creating a Hotel Employee Handbook takes a huge amount of work and energy. This template will allow you to create your Employee Handbook quickly and easily. You will be able to set up your handbook in minutes instead of months and can customize this template to suit your specific circumstances. Review some of the content below.
The pages shown below are only a sample of the entire Hotel Employee Handbook. The Table of Contents shows the complete content and all pages included.
Title Page
The following page is the title page. You can easily customize this to suit your hotel.
Table of Contents
The following page shows the Table of Contents and the detail included within the template.
Section 1 – Welcome
The first section is a welcoming message for new employees. This is an opportunity to introduce your organization and the Employee Handbook to your team.
Section 2 – History, Vision and Direction
Section 2 is an opportunity to communicate your history and provide direction for the future including your Vision and Mission Statement.
It is important that you have a Vision and Mission Statement for your organization to provide direction for your team and show leadership to your suppliers, customers and staff. There are several to choose from or you can easily modify to suit your business.
Section 3 – Values
Section 3 defines values. Values are important for your team so they understand what your expectations are. If you don’t communicate values to your team, they will use their own values which may not be appropriate or may not meet your expectations.
Values provide a foundation for expected appropriate behaviour.
Section 5 – General Details
Section 5 includes space to add all your general details and also explains reporting relationships and an organizational chart.
Section 6 – Workplace Requirements
Section 6 includes a range of workplace requirements typically found in any business. There are standard workplace requirements including leave.
Section 7 – Health, Safety and Emergencies
Section 7 is about health, safe work practices and emergencies.
There is also a section to include your emergency evacuation exit maps and diagrams.
Section 8 – Workplace Equipment
Section 8 is about workplace equipment.
Section 9 – Procedures
Section 9 includes a range of procedures. There are quite a few standard types of procedures commonly found in any business. You can easily add your own procedures to the manual as well.
Procedure Example 1 – How to Open the Hotel
The first example is How to Open the Hotel. Procedures should be detailed and explained in steps. If you want your team to operate in a particular manner, then including all the steps is important.
It is also a good idea to involve your team when creating the steps for each procedure. They will have a valuable contribution to creating the correct steps for each procedure.
Procedure Example 2 – How to Apply for Leave
Example 2 is another simple example regarding how to apply for leave. If you don’t list out the procedure step by step, you can’t expect your team to get the process correct.
Refer to the Table of Contents to review the typical procedures included in this template. You can easily customize these procedures and also add your own.
Section 10 – Summary
Section 10 is a summary of the Hotel Employee Handbook.
What is Included?
Hotel Employee Handbook Template
Microsoft Word .docx
Page Count
45
Word Count
5963
Free Bonus No. 1
Employee Code of Conduct Template
When you purchase the Hotel Employee Handbook Template above, we also include a free Employee Code of Conduct Template.
Title Page
The first page is the title page which can easily be customized to suit your hotel.
Table of Contents
The next page is the Table of Contents. This identifies the content within the template.
Free Employee Code of Conduct Template
File Type
Microsoft Word .docx
Page Count
11
Word Count
1384
Free Bonus No. 2
12 x Quality Checklists
Also included for free are 12 quality checklists. Quality checklists are extremely helpful and make your team’s job easier. They also allow you to assign and delegate tasks while having some assurance that quality is being met.
Even with checklists there still might be mistakes. However, they are the benchmark for getting things right. Quality checklists are a fantastic tool to assist you and your team in meeting expectations and standards.
These checklists can be modified to post on the wall, in the kitchen, in the staff room or wherever they can be easily viewed and referred to. You can also provide them as print outs to your team as a reminder on how to complete any task to a high standard.
Review two examples below. The first example is a step-by-step process for answering the phone which is such an important part of operating a successful hotel. First impressions are often the lasting impression, so it makes perfect sense to ensure your customers are greeted and served to a high standard.
Hotel Checklist Example 01 – Answering the Phone
Hotel Checklist Example 02 – Opening the Hotel
The next quality checklist is How to Open the Hotel. These checklists are extremely useful when new team members join your business and are also good reminders for existing staff that have been in your business for a while.
Lastly, you can also use these checklists as a performance monitoring tool. If you have a team member that seems disinterested in their job, then referring their performance to checklists amongst other things is a great way to help them realize where they are not performing well enough.
Free Bonus No.3
11 x Position Descriptions
Documenting your team position descriptions allows you to set the expectations of your business. Review the first 3 pages of the Guest Service Agent position description included below.
Position Description Example 01 – Guest Services Agent
Total Inclusions
Hotel Employee Handbook Template
File Type
Microsoft Word .docx
Page Count
45
Word Count
5963
Free Employee Code of Conduct Template
File Type
Microsoft Word .docx
Page Count
11
Word Count
1384
12 x Free Quality Checklist Templates
File Type
Microsoft Word .docx
File Count
12
11 x Free Position Description Templates
File Type
Microsoft Word .docx
File Count
11
Great value to improve your hotel quickly and at low cost.
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To assist you in quickly and easily customizing our templates, all items that require customization are highlighted in red.
Simply use Microsoft Word’s Find and Replace tool (Ctrl+H), to identify and replace all relevant items in a single command, or scroll through and change the items highlighted in red.
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USD 27
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Improve your hotel’s performance dramatically overnight by efficiently communicating benchmarks and expectations to your team using an employee handbook.
Act now and change the way your team operates to improve all areas of your hotel. Using templates will save you a huge amount of time.
All the best with your hotel.
Regards,
David
P.S. The price of our products do rise based on upgrades, improvements and demand. We encourage you to buy today not only to avoid missing out at this price, but also to immediately reap the benefits of communicating effectively through an employee handbook in your hotel.
Frequently Asked Questions
Is this complicated Software or Subscriptions?
No. This is not complicated software requiring an ongoing subscription or annual fee. It is a one off payment. There is no huge learning curve either. Just purchase, download and get on with the task of creating your documents quickly, easily and with no fuss using MS Word and MS Excel templates.
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