Café Employee Handbook Template

Can you really afford to operate your café without an employee handbook?

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Remarkable Improvement Almost Immediately

Do you need to quickly improve the performance and profit of your Café without investing a lot of money?

Are you often dissatisfied with your team’s performance and quality of delivery?

A Café Employee Handbook enables you to improve your company by communicating your vision, direction, and standards to your employees. It is your silent partner who communicates your expectations both inside and outside of the Café.

You are pressed for time and cannot be everywhere at once. A Café Employee Handbook is a low-cost business partner that can help you improve performance, communicate expectations, and propel your company forwards.

Can you really afford to operate your café without an employee handbook?

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3 Real Breakthrough Benefits of an Employee Handbook

As mentioned above, a Café Employee Handbook will improve many areas in your Café. One important benefit is that your team will instantly know what is expected of them.

Many Cafés do not operate efficiently because their team have not been told the specifics including the rules and expected level of service delivery.

You must be specific.

Below are 3 real benefits you will see almost immediately when you prepare and mobilize an Employee Handbook in your Café.

1. Sets the benchmark for customer service

As you already know, customer service and quality food and beverages are the golden ticket in any Café. Your business revolves around customer service including online reviews.

Achieving 5 star reviews for every single customer should be your goal. If it isn’t, your business will struggle to compete and in the end struggle to survive. Set the standards for your team with a reference tool that communicates specific details.

2 .You will be building authentic trust with your customers

A successful Café is all built around trust. Being authentic and building trust is key to ensuring repeat customers which in turn, builds your business in all areas.

3. Stops you repeating yourself

A good friend of mine once told me if you don’t want to repeat yourself, don’t have kids or run a business. How true this is. Implementing an employee handbook means you will not have to repeat yourself over and over again. Your team will have a document they can refer to first.

Make sure you always refer to the Employee Handbook when they ask you questions. It must be consistently reviewed and up to date.

Take it seriously and your team will take it seriously.

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Huge Time Saver Template

Creating a Café Employee Handbook requires a significant amount of time and effort.
This template will allow you to quickly and easily create your Employee Handbook.
You will be able to create your handbook in minutes rather than months, and you can customize it to your specific needs. Examine some of the content listed below.

Title Page

The following page is the title page. You can easily customize this to suit your Café.

Table of Contents

The following page shows the Table of Contents and the detail included within the document.

Section 1 – Welcome

The first section is a welcoming message for new employees. This is an opportunity to introduce your organization and the Employee Handbook to your team.

Section 2 – History, Vision and Direction

Section 2 is an opportunity to communicate your history and provide direction for the future including your Vision and Mission Statement.

It is important that you have a Vision and Mission Statement for your organization to provide direction for your team and show leadership to your suppliers, customers and staff. There are several to choose from or you can easily modify to suit your business.

Section 3 – Values

Section 3 defines values. Values are important for your team so they understand what your expectations are. If you don’t communicate values to your team, they will use their own values which may not be appropriate or may not meet your expectations.

Values provide a foundation for expected appropriate behavior.

Section 5 – General Details

Section 5 includes space to add all your general details and also explains reporting relationships and an organizational chart.

Section 6 – Workplace Requirements

Section 6 includes a range of workplace requirements typically found in any business. There are standard workplace requirements including leave.

Section 7 – Health, Safety and Emergencies

Section 7 is about health, safe work practices and emergencies.

There is also a section to include your emergency evacuation exit maps and diagrams.

Section 8 – Workplace Equipment

Section 8 is about workplace equipment.

Section 9 – Procedures

Section 9 includes a range of procedures. There are quite a few standard types of procedures commonly found in any business. You can easily add your own procedures to the manual as well.

Procedure Example 1 – How to Open the Cafe

The first example is How to Open the Café. Procedures should be detailed and explained in steps. If you want your team to operate in a particular manner, then including all the steps is important.

It is also a good idea to involve your team when creating the steps for each procedure. They will have a valuable contribution to creating the correct steps for each procedure.

Procedure Example 2 – How to Provide Excellent Customer Service

Example 2 is another simple example regarding Providing Excellent Customer Service. If you don’t list out the procedure step by step, you can’t expect your team to get the process correct.

Refer to the Table of Contents to review the typical procedures included in this template. You can easily customize these procedures and also add your own.

Section 10 – Summary

Section 10 is a summary of the Café Handbook.

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What is Included?

Café Employee Handbook Template
Microsoft Word .docx

Page Count
46

Word Count
5900

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Free Bonus No. 1
Employee Code of Conduct Template

When you purchase the Cafe Employee Handbook Master Template above, we also include a Employee Code of Conduct Template. Review the content below.

Title Page

The first page is the title page which can easily be customized to suit your coffee shop.

Table of Contents

The next page is the Table of Contents. This identifies the content within the template.

Free Bonus No.2
15 x Quality Checklists

Also included for free are 15 quality checklists. Quality checklists are extremely helpful and make your team’s job easier. They also allow you to assign and delegate tasks while having some assurance that quality is being met.

Even with checklists there still might be mistakes. However, they are the benchmark for getting things right. Quality checklists are a fantastic tool to assist you and your team in meeting expectations and standards.

These checklists can be modified to post on the wall, in the kitchen, in the staff room or wherever they can be easily viewed and referred to. You can also provide them as print outs to your team as a reminder on how to complete any task to a high standard.

Review two examples below. The first example is a detailed process for welcoming customers which is such an important part of operating a successful Cafe. First impressions are often the lasting impression, so it makes perfect sense to ensure your customers are greeted and served to a high standard.

Checklist Example 01 – Welcoming Customers

Checklist Example 02 – How to Clean the Coffee Machine

The next quality checklist is How to Clean the Coffee Machine. This helps ensure your team are completing the process accurately to protect your important machines.

These checklists are extremely useful when new team members join your business and are also good reminders for existing staff that have been in your business for a while.

Free Bonus 3

4 x Free Position Descriptions

Lastly, you can also use position descriptions to clearly communicate roles in detail to your team members. Documenting your team position descriptions allows you to set the expectations of your business. Review the position descriptions included below.

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Total Inclusions

Cafe Employee Handbook Template
File Type: Microsoft Word .docx
Page Count: 46
Word Count: 5900

Employee Code of Conduct Template
File Type: Microsoft Word .docx
Page Count: 11
Word Count: 1384

15 x Quality Checklist Templates
File Type – Microsoft Word .docx
File Count: 15

4 x Position Description Templates
File Type – Microsoft Word .docx
File Count: 4

USD 37

Shop with Full Confidence

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Creating an employee handbook in your business will turn things around fast. If you need to align your team, get things on track and generally improve your business in all areas for minimal cost, then an employee handbook is your answer.

Using templates also saves a huge amount of time.

All the best with your café.

Regards,

David

P.S. The price of our products do rise based on upgrades, improvements and demand. We encourage you to buy today not only to avoid missing out at this price, but also to immediately reap the benefits of establishing an Employee Handbook in your Cafe’.

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Frequently Asked Questions

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USD 37

Shop with Full Confidence