Can you afford to have no Employee Handbook in your Retail Store?
Retail Store Employee Handbook Master Template
14 Quality Checklists
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Easy to use MS Word template ✔
Fully Automated Table of Contents ✔
Page Count 44 ✔
Word Count 5658 ✔
Free Quality Checklists ✔
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Remarkable improvement almost immediately
Do you want to improve the performance and profit of your retail store quickly without spending a huge amount of capital?
Are you constantly frustrated that your team miss important details?
Are you tired of repeating yourself?
A Retail Store Employee Handbook is the solution to the above problems and more. It will dramatically improve how your retail store operates.
If you need to improve the performance of your retail store quickly and cost effectively, you need an Employee Handbook and ensure your team follow it.
3 real breakthrough benefits of an Employee Handbook
As mentioned above, a Retail Store Employee Handbook will improve many areas in your store. One important benefit is that your team will instantly know what is expected of them.
Many retail stores do not operate efficiently because their team have not been told the specifics including the rules and expected level of service delivery.
You must be specific.
Below are 3 real benefits you will see almost immediately when you prepare and mobilize an Employee Handbook in your store.
1. Sets the benchmark for customer service
As you already know, customer service is incredibly important in any retail store. Your business revolves around customer service including online reviews.
Achieving 5 star reviews for every single customer should be your goal. If it isn’t, your business will struggle to compete and in the end struggle to survive.
But it’s certainly not easy delivering the quality you require through your team. In fact, it is really difficult. The only way to make it work for you is to communicate your expectations in detail.
Set the standards and the benchmark for your team with this reference tool that communicates specific details.
2. You will be building authentic trust with your customers
A successful retail store is all built around trust. Being authentic and building trust is key to loyalty. Loyalty means repeat customers. Repeat customers build your business in all areas.
You can’t survive on just new customers. You must create loyal customers that return again and again.
Trust and loyalty go hand in hand. Lose that trust and loyalty is also gone and very difficult to get back.
An Employee Handbook increases the quality of your product or service from your team, which means customers get what they are promised and therefore trust you and your business more.
3. Stops you repeating yourself
A good friend of mine once told me if you don’t want to repeat yourself, don’t have kids or run a business. How true this is. Implementing an employee handbook means you will not have to repeat yourself over and over again. Your team will have a document they can refer to first.
Make sure you always refer to the Employee Handbook when they ask you questions. It must be consistently reviewed and up to date.
Take it seriously and your team will take it seriously.
Time Saver Template
Creating a Retail Store Employee Handbook takes a huge amount of work and energy. This template will allow you to create your Employee Handbook quickly and easily. You will be able to set up your handbook in minutes instead of months and can customize this template to suit your specific circumstances. Review some of the content below.
The pages shown below are only a sample of the entire Retail Store Employee Handbook. The Table of Contents shows the complete content and all pages included.
Review the Detail
Review the following pages of this Retail Store Employee Handbook Template. This is a 46 page template. Only a sample of the pages are shown below.
The following page is the title page. You can easily customize this to suit your retail store.
Table of Contents
The following page shows the Table of Contents and the detail included within the document.
Section 1 – Welcome
The first section is a welcoming message for new employees. This is an opportunity to introduce your organization and the Employee Handbook to your team.
Section 2 – History, Vision and Direction
Section 2 is an opportunity to communicate your history and provide direction for the future including your Vision and Mission Statement.
It is important that you have a Vision and Mission Statement for your organization to provide direction for your team and show leadership to your suppliers, customers and staff. There are several to choose from or you can easily modify to suit your business.
Section 3 – Values
Section 3 defines values. Values are important for your team so they understand what your expectations are. If you don’t communicate values to your team, they will use their own values which may not be appropriate or may not meet your expectations.
Values provide a foundation for expected appropriate behavior.
Section 5 – General Details
Section 5 includes space to add all your general details and also explains reporting relationships and an organizational chart.
Section 6 – Workplace Requirements
Section 6 includes a range of workplace requirements typically found in any business. There are standard workplace requirements including leave.
Section 7 – Health, Safety and Emergencies
Section 7 is about health, safe work practices and emergencies.
There is also a section to include your emergency evacuation exit maps and diagrams.
Section 8 – Workplace Equipment
Section 8 is about workplace equipment.
Section 9 – Procedures
Section 9 includes a range of procedures. There are quite a few standard types of procedures commonly found in any business. You can easily add your own procedures to the manual as well.
Procedure Example 1 – How to Open the Store
The first example is How to Open the Retail Store. Procedures should be detailed and explained in steps. If you want your team to operate in a particular manner, then including all the steps is important.
It is also a good idea to involve your team when creating the steps for each procedure. They will have a valuable contribution to creating the correct steps for each procedure.
Procedure Example 2 – How to Apply for Holiday Leave
Example 2 is another simple example on how to apply for holiday leave.
Refer to the Table of Contents to review the typical procedures included in this template. You can easily customize these procedures and also add your own.
Procedure Example 3 – How to Order Stock
Example 3 is another simple example on how to order stock.
Section 10 – Summary
Section 10 is a summary of the Retail Store Employee Handbook.
What is Included?
Retail Store Employee Handbook Master Template File Type
Microsoft Word .docx
14 Free Quality Checklists
Also included for free are 14 quality checklists. Quality checklists are extremely helpful and make your team’s job easier. They also allow you to assign and delegate tasks while having some assurance that quality is being met.
These checklists can be modified to post on the wall, in the staff room, in the kitchen or wherever they can be easily viewed and referred to. You can also provide them as print outs to your team as a reminder on how to complete any task to a high standard.
Lastly, you can also use these checklists as a performance monitoring tool. If you have a team member that seems disinterested in their job, then referring their performance to checklists amongst other things is a great way to help them realize where they are not performing well enough.
Easy, Quick, Efficient…..Done
Time Saving Templates
Our Master Templates are easy to use and apply. Use Microsoft Word to find and select the relevant information to customize it to your needs.
Customize in Minutes with Red Highlights
To assist you in customizing our Master Templates quickly and easily, all items that need customizing are highlighted in red. You can simply use the Find and Select tool in Microsoft Word (Ctrl+H) to identify all relevant items in one hit and replace instantly or simply scroll through and change the items in red.
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All the best with your business.
P.S. The price of our products do rise based on upgrades, improvements and demand. We encourage you to buy today not only to avoid missing out at this price, but also to immediately reap the benefits of establishing an Employee Handbook in your retail store.
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