Quality Manual Template

Can you afford to not have a Quality Manual in your business?

Image of Quality Manual Cover Page

Quality Manual Template

A Quality Manual dramatically improves the value and performance of your business. If you need to improve performance quickly and cost effectively, a quality manual will achieve this.

No Quality Manual means Chaos

Without a quality manual it will be difficult to communicate the vision and direction of your business.

If you operate a business that employs people you will know that it is often difficult to maintain particular standards and quality for your product or service. A quality manual is essential to deliver your product or service to a high standard. It will give you the best chance of ensuring your customers return again and again.

You, the business owner cannot be everywhere at once. Therefore it makes perfect sense to have rules, guidelines and requirements in your business to ensure that particular standards are being met.

Without a quality manual:

  • No one does anything the same way. Everyone makes up their own rules
  • Consistency doesn’t exist. Customers and clients get random results
  • Staff have no idea what the business owners expectations are
  • Staff are fighting and gossiping between themselves because different standards are applied to different staff members
  • Mistakes are rife and quality is poor
  • Staff morale is low
  • Personal safety is at risk
  • Often the Boss, Manager or Business Owner is stressed
  • Profit is woeful.

A quality manual is a tool that communicates your expectations to your team which is extremely important in any business.

If you do not have a quality manual in your business at the moment, I encourage you to prioritize this. You will see significant improvements not only with the behavior of your team, but also with improved efficiency and improved profitability.

This is a document that sets the benchmark for your team to follow.

5 Real Benefits of a Quality Manual

As mentioned above, a quality manual will improve many areas of your business.

One important benefit is that your team will instantly know what is expected of them. Many small and medium businesses do not operate efficiently because their team has not been told what the rules and expected level of service delivery is.

Below are 5 benefits you will see almost immediately when you prepare and mobilize a quality manual in your business.

A quality manual:

1. Sets the benchmark

Your team will know what the ‘benchmark’ is for their role. This will help them achieve these standards.

2. Stops you needing to repeat yourself

A good friend of mine once told me if you don’t want to repeat yourself – don’t have kids or run a business. How true this is. Implementing a quality manual means you will not have to repeat yourself over and over again. Your team will have a document they can refer to first.

3. Dramatically improves efficiency

Your business will become more efficient because your staff will know exactly what is expected of them. They will have no excuse if they do not perform to the quality manual guidelines.

4. Dramatically improves quality

A good business produces its services and products to a high standard time and time again – every single time. A quality manual will help in ensuring this is achieved.

5. Dramatically improves profit

Your business will become more profitable because you will be producing better quality products or services on a consistent basis. This is what customer love the most – consistency. They will then return for more.

Can you afford to not have a quality manual?

Take a Look at the Detailed Contents

This template will allow you to create a quality manual quickly and easily. The following page is the title page.

Title Page

Table of Contents

The next two pages show the table of contents. You can see the different sections including a Procedure Section.

Business Introduction

The introduction to your business also has a section to state your Mission Statement.

It is important that you have a Mission Statement for your business to provide direction for your team and show leadership to your suppliers, clients, customers and staff.

Business Values

There are also business values that you can use for your business. Review the business values page below.

Review more Features

Check out some more features of this Quality Manual Template package. There are a lot of files and you will be able to set up a comprehensive manual for your business.

Company Details and Environment

List your company details so your employees know the relevant information for your company.


List your employees roles so that your employees know exactly what they need to do everyday.


There are also examples of Procedures that you can customize to suit your business. The following procedure example is ‘Preparing the Meeting Room’ Procedure.

This is a detailed Quality Manual Template.

Additional Bonus 46 Templates Free !

When you buy this Quality Manual Template we will include another 46 templates at no additional cost. These templates are all related to Quality Manuals and the daily running of your business. You can apply this information to any type of business.

You can easily add these to your quality system to dramatically improve your business systems.

Check out the list of files included below.

Click the image to enlarge.

List of documents

All templates are in Microsoft Word or Microsoft Excel and can easily be updated to suit your business.

Templates are listed below.

Annual Performance Review Template
Cost Benefit Analysis Template
Design Brief Template
Disaster Recovery Plan Template
Employee Code Of Conduct
Employee Contractual Agreement Template
Employee Warning Notice
Escalation Template Chart
Escalation Template
Expression Interest Business Letter
Expression Interest Business
Expression Of Interest Request
Fax Cover Sheet Template
Final Warning Letter Template
First Warning Letter Template
Incident Form Template
Incident Report Template
Interview Questions Template
Meeting Minutes Template
Office Lease Agreement Template
Partnership Agreement
Performance Review Template
Policy Anti Bullying Discrimination And Harassment
Policy Cell Phone Usage
Policy Code Of Conduct
Policy Corporate Responsibility
Policy Discipline And Termination
Policy Drugs And Alcohol
Policy Environmental
Policy Equal Employment Opportunity
Policy Health And Safety
Policy Incident Management
Policy Internet And Email
Policy Leave
Policy Non Smoking
Policy Social Media
Policy Travel
Policy Work From Home
Position Description Administration Assistant
Position Description Human Resource Manager
Position Description Office Junior
Position Description Project Manager
Position Description Receptionist
Position Description Sales Manager
Position Description Sales Person
Quality Manual Template
Training Plan Template

Review more of these Free Templates

Check out the detail of one of the policies as an example of the templates included in this package. These templates suit a small or medium size business. They can easily be customized to suit your business.

Anti-Bullying Policy

Policy Anti Bullying Discrimination and Harassment
Policy Anti Bullying Discrimination and Harassment

When you buy the Quality Manual Template today you receive all listed templates at no extra cost.

46 additional templates to make up your Quality Manual.

Previous Customer Comments

Testimonial 1


“This is the best money our company has spent since its inception almost 3 years ago. This manual was worth it if for nothing else but the Automatic Table of Contents. That alone made it worth the money, but it was more than that.

The basics that were already there got me started and it was easy to edit and make custom to our company. We have already had to fire an employee and our attorney told us that having them fired over non-compliance with company policy (with their signature on the policies in file) would help us if we ever had to fight an unemployment claim.

It’s great to finally have all policies in one place.

Also, the procedures will free us up as owners to get more work done since we do not have to stop and explain the same procedures repeatedly. Now we just refer to the manual.

Your price was AMAZING! I shopped for other manuals at $250-$500 and they looked too complicated and unnecessary too. Sometimes too much is just too much.

I’ve worked in human resources for years prior to opening our own business and this manual is more than enough for covering our needs and looking like a professional HR department created it.

Thanks for everything and for making it at a price that made me willing to try it because if it didn’t work, what did I lose.

Well it did work! Thanks so much!!!”

Cheryl B.

Testimonial 2

Dear David,

I have already started to use the template and customize it to my specific needs. I have looked all over the internet and your template is by far the easiest to use and modify.

Anyone who is looking to get a quick start on a procedure manual that is easy to modify and continuously update, would be well served to purchase your template as it is a “Real Bargain” at the price.

James Miles
Consolidated Community Management, Inc.
Tamarac, Florida

Easy, Quick, Efficient…..Done

Customize to suit You in Minutes

Our Master Templates are easy to use and apply. Use Microsoft Word to find and select the information that needs changing to customize it to your needs.

Red Highlights

To assist you in customizing our Master Templates quickly and easily, all items that need customizing are highlighted in red. You can simply use the Find and Select tool in Microsoft Word (Ctrl+H) to identify all relevant items in one hit and replace instantly or simply scroll through and change the items in red.

Find, Select and Replace
Find, Select and Replace to customize to suit your business

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