Can you really afford to run your Hotel without an employee handbook?
Hotel Employee Handbook Template
+
Free Employee Code of Conduct Template
+
12 x Free Quality Checklists
+
11 x Free Positions Descriptions
USD $27.00
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Features
Easy to use MS Word Hotel
Employee Handbook Template ✔
Customized for Hotels ✔
Fully Automated Table of Contents ✔
Page Count 45 ✔
Word Count 5963 ✔
Free Employee Code of Conduct Template ✔
12 x Free Quality Checklists ✔
11 x Free Positions Descriptions ✔
100% Secure Shopping ✔
Secure Digital Delivery by E-Junkie ✔
90 Day Full Money Back Guarantee ✔
Instant Download ✔
No Complex Software ✔
No Complex Subscriptions ✔
Table of Contents
Remarkable Changes to your Hotel Almost Overnight
Do you need to improve the performance and profitability of your hotel without a significant capital outlay?
Have you ever been dissatisfied with your team’s performance and the quality of customer service they provide?
Maybe you are tired of repeating yourself?
Your hotel’s success is heavily reliant on the quality of your employees.
Your company will succeed if its employees are well-informed, knowledgeable, and well-trained.
An employee handbook is a low-cost way to improve all aspects of your hotel quickly.
A Hotel Employee Handbook allows you to improve your business by communicating your vision, direction and standards to your team.
It is your ‘silent partner’ that communicates your expectations when you are in your hotel, and also when you are not around.
You are busy and cannot be everywhere at once.
A Hotel Employee Handbook is an extremely cost effective ‘partner’ that assists you to lift performance, communicate expectations and drive your business forward.
Can you honestly afford to keep operating your Hotel without an Employee Handbook?
5 Real Breakthrough Benefits of an Employee Handbook in Your Hotel
As mentioned above, a Hotel Employee Handbook will improve many areas in your hotel.
Many hotels do not operate efficiently because their team have not been told the specifics including the rules and expected level of customer service delivery.
You must be specific.
Below are 5 real benefits you will see almost immediately when you prepare and mobilize an Employee Handbook in your hotel.
Benefit 1: Your team will instantly know all of your expectations
The first important benefit is that your team will instantly know what is expected of them.
You might not have had the chance to communicate all operational or housekeeping issues to your team.
An employee manual or handbook is the place to include all the detail.
Whenever someone new starts in your team, they will have a highly relevant and specific tool to guide them.
Many hotels do not operate efficiently because their team have not been told the specifics, including the rules and expected level of service delivery.
They may have been provided general guidelines, however you must be specific.
Benefit 2: It will set the benchmark for improved customer service
As you already know, a quality stay, quality facilities and excellent customer service is the key to operating a successful hotel.
Your business revolves around customer service including online reviews.
Achieving 5 star reviews for every single customer should be your goal. If it isn’t, your hotel will struggle to compete and in the end struggle to survive.
Set the standards for your team with a reference tool that communicates specific details.
Benefit 3: It will reinforce quality expectations
You cannot run a successful hotel if you are creating and providing a sub-standard stay.
It is just too competitive and the majority of customers have high expectations.
You must focus on quality, and aim to deliver it in everything you do on a daily basis.
Ensure your team focus on quality through your employee manual.
Benefit 4: It will build authentic trust with your customers
A successful hotel is all built around trust.
Being authentic and building trust is key to ensuring repeat customers, which in turn, builds your business in all areas.
You must get those repeat customers for your business to survive.
Repeat customers ensures your business receives regular cash flow. Without repeat customers, you will struggle to meet your basic expenses such as rent and payroll.
Customers love quality and consistency and this is the reason they return.
But how on earth can you build trust with your customers through your team?
It’s not easy. But it is possible.
An Employee Manual is an excellent tool to start the process. It helps to ensure your team are delivering consistently every single day.
Benefit 5: It helps you to stop repeating yourself
A good friend of mine once told me if you don’t want to repeat yourself, don’t have kids or run a business.
How true this is.
Implementing an employee handbook means you will not have to repeat yourself over and over again. Your team will have a document they can refer to first.
Make sure you always refer to the Employee Handbook when they ask you questions.
It must be consistently reviewed and up to date.
Take it seriously and your team will take it seriously.
Huge Time Saver Hotel Employee Handbook Template
Creating a Hotel Employee Handbook takes a huge amount of work and energy.
This template will allow you to create your Employee Handbook quickly and easily.
You will be able to set up your handbook in minutes instead of months and can customize this template to suit your specific circumstances.
Review some of the content below.
The pages shown below are only a sample of the entire Hotel Employee Handbook.
The Table of Contents shows the complete content and all pages included.
Title Page
The following page is the title page. You can easily customize this to suit your hotel.
Table of Contents
The following page shows the Table of Contents and the detail included within the template.
Section 1 – Welcome
The first section is a welcoming message for new employees.
This is an opportunity to introduce your organization and the Employee Handbook to your team.
Section 2 – History, Vision and Direction
Section 2 is an opportunity to communicate your history and provide direction for the future including your Vision and Mission Statement.
It is important that you have a Vision and Mission Statement for your organization to provide direction for your team and show leadership to your suppliers, customers and staff.
There are several to choose from or you can easily modify to suit your business.
Section 3 – Values
Section 3 defines values. Values are important for your team so they understand what your expectations are.
If you don’t communicate values to your team, they will use their own values which may not be appropriate or may not meet your expectations.
Values provide a foundation for expected appropriate behaviour.
Section 5 – General Details
Section 5 includes space to add all your general details and also explains reporting relationships and an organizational chart.
Section 6 – Workplace Requirements
Section 6 includes a range of workplace requirements typically found in any business.
There are standard workplace requirements including leave.
Section 7 – Health, Safety and Emergencies
Section 7 is about health, safe work practices and emergencies.
There is also a section to include your emergency evacuation exit maps and diagrams.
Section 8 – Workplace Equipment
Section 8 is about workplace equipment.
Section 9 – Procedures
Section 9 includes a range of procedures.
There are quite a few standard types of procedures commonly found in any business.
You can easily add your own procedures to the manual as well.
Procedure Example 1 – How to Open the Hotel
The first example is How to Open the Hotel. Procedures should be detailed and explained in steps.
If you want your team to operate in a particular manner, then including all the steps is important.
It is also a good idea to involve your team when creating the steps for each procedure.
They will have a valuable contribution to creating the correct steps for each procedure.
Procedure Example 2 – How to Apply for Leave
Example 2 is another simple example regarding how to apply for leave.
If you don’t list out the procedure step by step, you can’t expect your team to get the process correct.
Refer to the Table of Contents to review the typical procedures included in this template.
You can easily customize these procedures and also add your own.
Section 10 – Summary
Section 10 is a summary of the Hotel Employee Handbook.
What is Included?
Hotel Employee Handbook Template
Microsoft Word .docx
Page Count
45
Word Count
5963
Free Bonus No. 1 – Employee Code of Conduct Template
When you purchase the Hotel Employee Handbook Template above, we also include a free Employee Code of Conduct Template.
Title Page
The first page is the title page which can easily be customized to suit your hotel.
Table of Contents
The next page is the Table of Contents.
This identifies the content within the template.
Free Employee Code of Conduct Template
File Type
Microsoft Word .docx
Page Count
11
Word Count
1384
Free Bonus No. 2 – 12 x Quality Checklists
Also included for free are 12 quality checklists.
Quality checklists are extremely helpful and make your team’s job easier.
They also allow you to assign and delegate tasks while having some assurance that quality is being met.
Even with checklists there still might be mistakes.
However, they are the benchmark for getting things right.
Quality checklists are a fantastic tool to assist you and your team in meeting expectations and standards.
These checklists can be modified to post on the wall, in the kitchen, in the staff room or wherever they can be easily viewed and referred to.
You can also provide them as print outs to your team as a reminder on how to complete any task to a high standard.
Review two examples below.
The first example is a step-by-step process for answering the phone which is such an important part of operating a successful hotel.
First impressions are often the lasting impression, so it makes perfect sense to ensure your customers are greeted and served to a high standard.
Hotel Checklist Example 01 – Answering the Phone
Hotel Checklist Example 02 – Opening the Hotel
The next quality checklist is How to Open the Hotel.
These checklists are extremely useful when new team members join your business and are also good reminders for existing staff that have been in your business for a while.
Lastly, you can also use these checklists as a performance monitoring tool.
If you have a team member that seems disinterested in their job, then referring their performance to checklists amongst other things is a great way to help them realize where they are not performing well enough.
Free Bonus No.3 – 11 x Position Descriptions
Documenting your team position descriptions allows you to set the expectations of your business.
Review the first 3 pages of the Guest Service Agent position description included below.
Position Description Example 01 – Guest Services Agent
Total Inclusions
Hotel Employee Handbook Template
Microsoft Word.docx
Page Count
45
Word Count
5963
Free Employee Code of Conduct Template
Microsoft Word.docx
Page Count
11
Word Count
1384
12 x Free Quality Checklist Templates
Microsoft Word.docx
File Count
12
11 x Free Position Description Templates
Microsoft Word.docx
File Count
11
Great value to improve your hotel quickly and at low cost.
What Our Customers Are Saying
by Tariq
David,
You and your team have done an awesome job with the site and these templates. They are really useful and a time saver. I wish if you could divide them in different categories and have different bundles, it might be easier for users to navigate and decide which one to buy.
Anyway, awesome site, awesome content, and thank you for helping me out.
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Tariq
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However, I didn’t need to request a refund because it was perfect for my needs. Thank you for saving me “tons” of time!
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Fast Project Systems
Canada
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Like other reviewers here, I too was looking for a no-frills Standard Operating Procedures template, and when I got to David’s site, that was exactly what I saw, a purpose-made template that cuts to the chase and delivers exactly what any small business needs. Dave was also able to respond very quickly and generously to a peculiar request that I made via e-mail, so you can be assured there is a great human face behind the site 🙂 . Totally delighted with my purchase, and I strongly recommend these templates particularly for small and growing businesses looking to standardise their processes quickly.
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Improve your hotel’s performance dramatically overnight by efficiently communicating benchmarks and expectations to your team using an employee handbook.
Act now and change the way your team operates to improve all areas of your hotel.
Using templates will save you a huge amount of time.
All the best with your hotel.
Regards,
David
P.S. The price of our products do rise based on upgrades, improvements and demand. We encourage you to buy today not only to avoid missing out at this price, but also to immediately reap the benefits of communicating effectively through an employee handbook in your hotel.
Frequently Asked Questions for Hotel Employee Handbooks
What should be included in a hotel employee handbook?
A hotel employee handbook should cover workplace policies, guest service standards, staff roles and responsibilities, rostering expectations, housekeeping procedures, workplace health and safety, and expectations for professional behaviour.
Why does a hotel need an employee handbook?
A hotel employee handbook helps ensure consistency across departments, reduces staff confusion, supports workplace compliance, and sets clear expectations for employee behaviour, performance, and guest service.
Can I customise the handbook for my specific hotel operations?
Yes. The template is fully editable, allowing you to tailor policies, procedures, branding, and operational details to match your hotel’s specific services, processes, and workplace culture.
Does the Table of Contents update automatically?
Yes. We have used automated fields. If you delete a section or add 10 new pages, you simply right-click the Table of Contents and select “Update Field” to keep your page numbers perfect.
How do I receive the files?
Immediately after payment, you will receive an email with a link to a .ZIP file. Simply download and “Unzip” the folder to access all the Word and Excel files.
Do I need a PayPal account?
No. You can pay securely with any major Credit Card (via Stripe) or use PayPal if you prefer.
Is this complicated software or a subscription?
No. This is a standard Microsoft Word document. There are no monthly fees, no logins, and no complex software to learn. You buy it once, you own it forever.
How does a hotel handbook help with staff training and onboarding?
It provides new employees with a clear reference point for workplace expectations, hotel procedures, guest service standards, and employee responsibilities, helping support consistent training and onboarding across your team.
Will unexpected fine print charges be added to my order without my knowledge?
No. There are no further charges. No monthly subscriptions either. You have the right to use the templates within our terms of agreement of purchase. There are no hidden charges. Similarly, what you see above is the only and final fee.
Will anyone respond if I have problems after buying?
Yes. However, there may be a delay in our response. Depending on your country timezone, we will respond as soon as we can. Please note, we aim to respond to your requests within the shortest possible time.
Will it be easy to dispute or cancel my transaction?
Yes. If you are not 100% satisfied with your purchase, we will refund your money 100%. However, we would love some feedback from you so we can improve our product should you believe it could be better.
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Please do not panic. e-Junkie is a reliable document delivery system and it is unlikely this will occur. The file you are downloading is a .ZIP file. However, if you have any issues, we will email you the download link as soon as we can.
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Do small hotels really need an employee handbook?
Yes – even small hotels benefit from an employee handbook. It helps set clear expectations for staff, maintain consistent service standards, reduce misunderstandings, and provide a clear reference point as your team grows.
Your Hotel Employee Handbook – What Should It Include?
A Hotel Employee Handbook is a practical document that explains how your hotel operates and what you expect from your employees. It provides staff with a central reference for workplace policies, responsibilities, guest service standards, procedures, health and safety requirements and day-to-day expectations.
Hotels rely heavily on their employees to deliver a consistent experience to guests. Front desk staff, housekeeping, maintenance, food and beverage employees, managers and other team members all have different responsibilities, but they need to understand the overall standards of the hotel.
A well-prepared Hotel Employee Handbook puts those expectations in writing.
What Should Be Included in a Hotel Employee Handbook?
The exact content will depend on the size and type of hotel, but a hotel employee handbook can include:
- Welcome and introduction to the hotel
- Hotel history and background
- Vision, mission and values
- Employee responsibilities
- Workplace rules and expectations
- Staff communication requirements
- Attendance and working hours
- Leave and holiday procedures
- Guest service standards
- Professional conduct and behaviour
- Health and safety requirements
- Emergency procedures
- Workplace equipment
- Housekeeping expectations
- Front desk and reception procedures
- Telephone and customer service procedures
- Opening and closing procedures
- Workplace policies
- Employee Code of Conduct
- Quality checklists
- Employee position descriptions
The handbook can also be expanded with your own hotel policies, procedures and instructions.
Why Does a Hotel Need an Employee Handbook?
Running a hotel involves hundreds of small tasks and decisions every day.
A guest expects the same standard of service regardless of which employee is working. The room needs to be prepared correctly, the front desk needs to respond professionally, customer enquiries need to be handled properly and workplace procedures need to be followed.
Without written standards, employees may simply do things the way they think they should be done.
A Hotel Employee Handbook gives you the opportunity to clearly explain how you want your hotel to operate.
It can also provide new employees with a useful reference document when they first join the business.
Hotel Guest Service Standards
Guest service is one of the most important areas of hotel operations.
A hotel employee handbook can explain your expectations for dealing with guests, answering the telephone, responding to enquiries, handling complaints and representing the hotel.
For example, you might document:
- How guests should be greeted
- How telephone calls should be answered
- How customer enquiries should be handled
- How complaints should be escalated
- How employees should communicate with guests
- Expected standards of professional behaviour
- How guest requests should be recorded and followed up
Clear expectations make it easier for employees to understand what good customer service looks like.
Hotel Housekeeping Procedures
Housekeeping is another important area where written procedures can help maintain consistency.
Your handbook can include or link to procedures covering room preparation, cleaning standards, workplace presentation, equipment, cleaning products, reporting maintenance issues and other housekeeping responsibilities.
You can also create hotel housekeeping checklists for specific tasks.
Checklists are particularly useful because employees can work through the required steps rather than relying entirely on memory.
Hotel Employee Roles and Responsibilities
Different employees have different responsibilities within a hotel.
A hotel employee handbook can help define those responsibilities and explain how different positions fit into the overall operation of the business.
Depending on your hotel, this might include positions such as:
- General Manager
- Hotel Manager
- Receptionist
- Front Desk Agent
- Guest Services Agent
- Housekeeper
- Housekeeping Supervisor
- Maintenance Worker
- Food and Beverage Staff
- Kitchen Staff
- Night Auditor
- Concierge
Clear position descriptions can help employees understand what is expected of them and who they report to.
Hotel Workplace Policies and Procedures
A hotel handbook can bring together many of the policies and procedures employees need to know.
This might include workplace behaviour, attendance, leave, communication, health and safety, emergency procedures, equipment and other workplace requirements.
The advantage is simple: instead of relying on verbal instructions every time a question comes up, employees have a document they can refer to.
You can also add new policies and procedures to the handbook as your hotel changes.
Hotel Employee Handbook for New Staff and Onboarding
An employee handbook can be particularly useful when bringing new staff into a hotel.
New employees have a lot to learn. They need to understand the hotel, their role, workplace expectations, customer service standards, procedures and who they report to.
Providing a Hotel Employee Handbook as part of the onboarding process gives new employees a written reference they can return to after their initial training.
It also means you don’t have to explain every basic workplace expectation from scratch every time someone joins your team.
Hotel Employee Handbook vs Hotel Procedures Manual
A Hotel Employee Handbook and a Hotel Procedures Manual serve slightly different purposes.
An employee handbook generally focuses on employees, workplace expectations, policies, responsibilities, conduct and general information about the business.
A procedures manual focuses more specifically on how tasks are performed.
For a smaller hotel, motel or accommodation business, it can make sense to bring some of these areas together in one practical document.
For larger hotels, you may choose to have separate handbooks, departmental procedures and detailed operating manuals.
Do Small Hotels Need an Employee Handbook?
An employee handbook isn’t only useful for large hotels.
Smaller hotels and accommodation businesses can also benefit from having clear written standards for employees.
In a small team, the owner or manager may be heavily involved in day-to-day operations. As the business grows, however, it becomes increasingly difficult to personally explain every expectation and procedure to every employee.
A handbook provides a central reference point that can grow with the business.
Is a Hotel Employee Handbook a Legal Requirement?
Whether a particular handbook or workplace policy is legally required depends on where your hotel operates and the employment laws that apply to your business.
An employee handbook should not be considered a substitute for legal advice or any documents that are legally required in your jurisdiction.
The handbook should be reviewed and customised to reflect your actual hotel operations and the workplace laws and regulations that apply to your business.
Create Your Hotel Employee Handbook in Microsoft Word
You don’t have to spend weeks creating a hotel employee handbook from a completely blank document.
This Hotel Employee Handbook Template provides a 45-page Microsoft Word starting point covering workplace requirements, values, communication, health and safety, equipment and hotel procedures.
You can open the document in Microsoft Word, replace the highlighted sections with your own hotel information, customise the content, remove anything that does not apply and add your own policies and procedures.
The template also includes a free Employee Code of Conduct Template, 12 Quality Checklists and 11 Position Description Templates.
It gives you a practical starting point for creating a Hotel Employee Handbook without having to write the entire document from scratch.
USD $27.00
Shop With Full Confidence
90-Day Full Money-back Guarantee