Customer Service Escalation Process Template

Are you Losing Customers because of Poor Customer Service Escalation Procedures?

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Excellent customer service is critical to any business. Every customer support service must be backed up by a competent escalation management system.

Having an escalation plan is just one part of delivering excellent customer service.

You must have a set of procedures in place to deal with a variety of potential problems that could occur.

For example, if the customer is simply not getting any answers after trying over and over again, the issue needs to be escalated to a department that can solve the issue.


Customer Service Escalation Process Template Type 1

Type 1 Customer Service Escalation Process Template is a template that outlines to your customers what your escalation procedures are. It is a tool to communicate your processes to customers.

This is a useful document to make available to your customers and clients on your website or however your regularly communicate with your existing customers.

Title Page

Image of Customer Service Escalation Process Template Title page
Customer Service Escalation Process Template – Title Page

Table of Contents

Image of Customer Service Escalation Process Template - Table of Contents
Customer Service Escalation Process Template – Table of Contents

Escalating a Problem

Image of Customer Service Escalation Process Template - Section 1 to 3
Image of Customer Service Escalation Process Template – Section 1 to 3

Customer Service Escalation Process Template Type 2

Type 2 Customer Service Escalation Process Template is a more simple template suitable for team members to follow.

This is a chart that outlines the process of escalating issues through your call center or general phone number.

This template can be used for escalation of customer complaints.

Call Centre Customer Complaint Escalation Process

Image of Call Centre Customer Service Escalation Process Template
Customer Service Escalation Process Template

Easy to Customize

This template can be easily modified or changed to suit your escalation process.

Take a look at the template in MS Word. View the snapshot below.

Image of Call Centre Customer Service Escalation Process Template - MS Word Format
Customer Service Escalation Process Template – MS Word Format

What is Included?

Templates Type 1 and 2 are both included in this download for the one price.

Document Type
Both files are MS Word Documents

Template Type 1 Number of Pages
4

Template Type 2 Number of Pages
1


Easy, Quick, Efficient…..DONE

Our templates are incredibly easy to use and apply. Simple use MS Word to find and select the information that needs changing to customize it to your business needs.

Red Highlights
To assist you in customizing the template quickly and easily, all items that need changing to suit your business are highlighted in red. You can simply use the Find and Select tool in MS Word (Ctrl+H) to identify all relevant items in one hit and replace instantly. What could be easier?

Find, Select and Replace
Find, Select and Replace to customize to suit your business

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$ 9 USD

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Using templates saves a huge amount of time.

All the best with your business.

Regards,

Signature

David


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Can I make changes to the document and add my own information?

Yes. The majority of the templates are MS Word documents. You can easily add or remove content and customize the documents to suit your needs. A lot of the templates also have automated Table of Contents, so it is easy to make changes and then update the Table of Contents field so your Table of Contents is also updated. Further to this, if you have any problems we can assist.

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