Customer Service Escalation Process Template

Can you afford to lose customers because of a poor customer service escalation process?

Customer Service Escalation Process Template


Build Trust or Your Business Will Lose Customers

Excellent customer service is crucial for any business. Every customer support service must be backed up by a competent escalation management system.

Having an escalation plan is just one part of delivering excellent customer service.

You must build your customer’s trust and also have a set of procedures in place to deal with a variety of potential problems should they occur.

For example, if the customer is simply not getting any answers after trying over and over again, the issue needs to be escalated to a department that can resolve the issue.


Customer Service Escalation Process Template Type 1

Type 1 Customer Service Escalation Process Template is a template that outlines to your customers what your escalation procedures are. It is a tool to communicate your processes to customers.

This is a useful document to make available to your customers and clients on your website or however your regularly communicate with your existing customers.

Title Page

Image of Customer Service Escalation Process Template Title page
Customer Service Escalation Process Template | Title Page

Table of Contents

Image of Customer Service Escalation Process Template - Table of Contents
Customer Service Escalation Process Template | Table of Contents

Escalating a Problem

Image of Customer Service Escalation Process Template - Section 1 to 3
Image of Customer Service Escalation Process Template | Section 1 to 3

Customer Service Escalation Process Template Type 2

Type 2 Customer Service Escalation Process Template is a more simple template suitable for team members to follow.

This is a chart that outlines the process of escalating issues through your call center or general phone number.

This template can be used for escalation of customer complaints.

Call Center Customer Complaint Escalation Process

Image of Call Centre Customer Service Escalation Process Template
Customer Service Escalation Process Template | Call Center

Easy to Customize

This template can be easily modified or changed to suit your escalation process. Take a look at the template in MS Word. View the snapshot below.

Image of Call Centre Customer Service Escalation Process Template - MS Word Format
Customer Service Escalation Process Template – MS Word Format

What is Included?

Templates Type 1 and 2 are both included in this download for the one price.

Document Type
Both files are MS Word Documents .docx

Template Type 1
Pages
4
Word Count
556

Template Type 2
Pages
1
Word Count
65


Easy, Quick, Efficient…..Done

Our templates are easy to use and apply. Use MS Word to find and select the information that needs changing to customize it to your business needs.

Red Highlights
To assist you in customizing the template quickly and easily, all items that need changing to suit your business are highlighted in red. You can simply use the Find and Select tool in MS Word (Ctrl+H) to identify all relevant items in one hit and replace instantly.

Find, Select and Replace
Find, Select and Replace to customize to suit your business

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Using templates saves a huge amount of time.

All the best with your business.

Regards,

Signature

David


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