Call Center Escalation Process Template

Can you really afford to not have an Escalation Process in Your Call Center?

Call Center Escalation Process Template

Call Center Escalation Process Template
+
Free Marketing Checklist +
Free Customer Service Checklist

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Features
Easy to use MS Word Call Center Escalation Process Template ✔
Fully Automated Table of Contents ✔
Page Count 4 ✔
Word Count 572 ✔
No Complex Software ✔
No Complex Subscriptions ✔
90 Day Full Money Back Guarantee ✔
Instant Download ✔
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Is Your Call Center Building Your Organization’s Reputation or Damaging it?

Along with your website, your call center is the public face of your business. It is crucial that it is operating efficiently, is effective and actually building your reputation – not damaging it.

Things will always go wrong and mistakes will happen. When they do, are you prepared?

A Call Center Escalation Process allows you to manage issues and ensure you are making every effort to retain customers even when things have not gone their way.


Build Trust or Lose Customers Fast

Excellent customer service is crucial for any business. Every customer support service must be backed up by a competent escalation process.

You must build your customer’s trust and also have a set of procedures in place to deal with a variety of potential problems should they occur.


Call Center Customer Service Escalation Process Template Type 1

Type 1 Customer Service Escalation Process Template is a template that outlines to your customers what your escalation procedures are. It is a tool to communicate your processes to customers.

This is a useful document to make available to your customers and clients on your website or however your regularly communicate with your existing customers.

Title Page

The first page is the Title Page and is easy to customize to suit your business.

Call Center Escalation Process Template
Customer Service Escalation Process Template | Title Page

Table of Contents

The next page is the Table of Contents. This Table of Contents is fully automated using Microsoft’s automated Table of Contents feature.

It is easy to update. Just go into the body of the document and change the heading and then return to the Table of Contents and right click and hit update.

Call Center Escalation Process Template
Customer Service Escalation Process Template | Table of Contents

Section 1 – Escalating a Problem

Section 1 is the Introduction and provides details about when to escalate a problem.

Call Center Escalation Process Template
Customer Service Escalation Process Template | Section 1

Section 2 – How to Escalate a Problem

Section 2 provides instructions on how to escalate a problem.

Call Center Escalation Process Template
Customer Service Escalation Process Template | Section 2

Section 6 – Further Assistance

Section 6 is an opportunity to add more detail and a relevant contact for further assistance such as your website.

Call Center Escalation Process Template
Customer Service Escalation Process Template | Section 6

This is a detailed template that you can use to provide to your customers so they have confidence their complaints or issues are getting addressed. Refer to the table of contents for all sections.


Type 1 Template Details

Customer Service Escalation Process Template Type 1
File Type
Microsoft Word .docx

Page Count
8

Word Count
557

Call Center Escalation Process Template
Customer Service Escalation Process Template | Microsoft Word Snapshot

Call Center Customer Service Escalation Process Template Type 2

Type 2 Customer Service Escalation Process Template is a more simple template suitable for team members to follow.

This is a chart that outlines the process of escalating issues through your call center or general phone number.

This template can be used for escalation of customer complaints.

Call Center Customer Complaint Escalation Process

Call Center Customer Complaint Escalation Process
Call Center Customer Complaint Escalation Process

Definitions of Severity Levels

This template also includes a general chart for defining levels of severity for the complaint or issue. This can easily be amended to suit your business.

Call Center Escalation Process Template
Customer Service Escalation Process Template | Definitions of Severity Levels

Easy to Customize

This template can be easily modified or changed to suit your escalation process. Take a look at the template in Microsoft Word. View the snapshot below.

Call Center Escalation Process Template
Customer Service Escalation Process Template | Microsoft Word Format

Type 2 Template Details

Customer Service Escalation Process Template Type 2
File Type
Microsoft Word .docx

Page Count
2

Word Count
255


Free Bonus
2 x Checklists

When you buy the templates above, we include two related checklists to assist you with customer service and marketing. These checklists are designed to create better customer service and marketing in your business.

Example 1 – Customer Service Checklist

Checklist | Customer Service

Checklists are a fantastic way to set the benchmark for your team. You can easily amend these checklists to suit your business. It is important that you are delivering quality for each customer and using checklists help to ensure your team deliver to the required standards.


Total Inclusions

Customer Service Escalation Process Template Type 1
File Type: Microsoft Word .docx
Page Count: 8
Word Count: 557

Customer Service Escalation Process Template Type 2
File Type: Microsoft Word .docx
Page Count:
2
Word Count:
255

Customer Service Checklist
File Type: Microsoft Word .docx
Page Count:
1
Word Count:
179

Marketing Checklist
File Type: Microsoft Word .docx
Page Count:
2
Word Count:
299


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Red Highlights Allow you to Customize in Minutes

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Simply use Microsoft Word’s Find and Replace tool (Ctrl+H) to identify and replace all relevant items in a single hit, or scroll through and change the items highlighted in red.

Find, Select and Replace in Word
Find, Select and Replace | Customize in Minutes

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Using templates saves a huge amount of time.
All the best with your business.

Regards,

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David


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