Can you really afford to lose customers because of a poor customer service escalation process?

Customer Service Escalation Process Template - Microsoft Word Snapshot
Customer Service Escalation Process Template

Customer Service Escalation Process Template
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Free Customer Service Checklist
+
Free Marketing

Checklist

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Easy to use MS Word template ✔
Free Customer Service Checklist ✔
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Free Marketing Checklist ✔
Page Count 8 ✔
Word Count 557 ✔
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Fully Automated Table of Contents ✔
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Build Trust or Lose Customers

Customer service is critical for every organization. Every customer service must be supported by an effective escalation management system.

Having an escalation strategy in place is only one aspect of providing outstanding customer service.

You must earn your customers’ trust while also having a set of processes in place to cope with a variety of potential situations.

For example, if the client is simply not receiving any responses after many attempts, the matter must be escalated to a department that can handle the issue.

Can you really afford to lose customers because of a poor customer service escalation process?


Huge Time Saver Templates

These templates will allow you to improve your customer service processes quickly and easily. You will be able to set up your escalating guide in minutes instead of months and can customize these templates to suit your specific circumstances.

Review the content below.


Customer Service Escalation Process Template
Type 1

Type 1 Customer Service Escalation Process Template is a template that outlines to your customers what your escalation procedures are. It is a tool to communicate your processes to customers.

This is a useful document to make available to your customers and clients on your website or however your regularly communicate with your existing customers.

Title Page

The first page is the Title Page and is easy to customize to suit your business.

Customer Service Escalation Process Template - Title Page
Customer Service Escalation Process Template – Title Page

Table of Contents

The next page is the Table of Contents. This Table of Contents is fully automated using Microsoft’s automated Table of Contents feature.

It is easy to update. Just go into the body of the document and change the heading and then return to the Table of Contents and right click and hit update.

Customer Service Escalation Process Template - Table of Contents
Customer Service Escalation Process Template – Table of Contents

Section 1 – Escalating a Problem

Section 1 is the Introduction and provides details about when to escalate a problem.

Customer Service Escalation Process Template - Section 1
Customer Service Escalation Process Template – Section 1

Section 2 – How to Escalate a Problem

Section 2 provides instructions on how to escalate a problem.

Customer Service Escalation Process Template - Section 2
Customer Service Escalation Process Template – Section 2

Section 6 – Further Assistance

Section 6 is an opportunity to add more detail and a relevant contact for further assistance such as your website.

Customer Service Escalation Process Template - Section 6
Customer Service Escalation Process Template – Section 6

This is a detailed template that you can use to provide to your customers so they have confidence their complaints or issues are getting addressed. Refer to the table of contents for all sections.


Type 1 Template Details

Customer Service Escalation Process Template Type 1
Microsoft Word .docx

Page Count
8

Word Count
557

Customer Service Escalation Process Template - Microsoft Word
Customer Service Escalation Process Template – Microsoft Word

Customer Service Escalation Process Template
Type 2

Type 2 Customer Service Escalation Process Template is a more simple template suitable for team members to follow.

This is a chart that outlines the process of escalating issues through your call center or general phone number.

This template can be used for escalation of customer complaints.

Call Center Customer Complaint Escalation Process

Customer Service Escalation Process Template - Call Center Escalation Process
Customer Service Escalation Process Template – Call Center Escalation Process

Definitions of Severity Levels

This template also includes a general chart for defining levels of severity for the complaint or issue. This can easily be amended to suit your business.

Customer Service Escalation Process Template - Definitions of Severity Levels
Customer Service Escalation Process Template – Definitions of Severity Levels

Easy to Customize

This template can be easily modified or changed to suit your escalation process. Take a look at the template in Microsoft Word. View the snapshot below.

 Customer Service Escalation Process Template - Microsoft Word Format
Customer Service Escalation Process Template – Microsoft Word Format

Type 2 Template Details

Customer Service Escalation Process Template Type 2
Microsoft Word .docx
Page Count
2
Word Count
255


Free Bonus! 2 x Checklists

When you buy the templates above, we include two related checklists to assist you with customer service and marketing. These checklists are designed to create better customer service and marketing in your business.

Example 1 – Customer Service Checklist

Checklist - Customer Service
Checklist – Customer Service

Checklists are a fantastic way to set the benchmark for your team. You can easily amend these checklists to suit your business. It is important that you are delivering quality for each customer and using checklists help to ensure your team deliver to the required standards.


Total Inclusions

Customer Service Escalation Process Template Type 1
File Type: Microsoft Word .docx
Page Count: 8
Word Count: 557

Customer Service Escalation Process Template Type 2
File Type: Microsoft Word .docx
Page Count:
2
Word Count:
255

Customer Service Checklist
File Type: Microsoft Word .docx
Page Count:
1
Word Count:
179

Marketing Checklist
File Type: Microsoft Word .docx
Page Count:
2
Word Count:
299


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Our Master Templates are simple to use and put into action. Use Microsoft Word to find and select the relevant information to customize them to your needs.

Red Highlights Allow you to Customize in Minutes

To assist you in quickly and easily customizing our Master Templates, all items that require customization are highlighted in red.

Simply use Microsoft Word’s Find and Replace tool (Ctrl+H) to identify and replace all relevant items in a single hit, or scroll through and change the items highlighted in red.

Find, Select and Replace in Word
Find, Select and Replace | Customize in Minutes

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No business can afford to lose customers. Maintain your customer base through quality escalation procedures. Use templates and save a huge amount of time and effort.

All the best with your business.

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Regards,

Signature

David

P.S. The price of our products do rise based on upgrades, improvements and demand. We encourage you to buy today not only to avoid missing out at this price, but also to immediately reap the benefits of building trust with your customers by having a documented escalation process.


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