100% Secure Shopping ✔ Secure Digital Delivery by E-Junkie ✔ Easy to use MS Word template ✔ Fully Automated Table of Contents ✔ Word Count 557 ✔ Page Count 8 ✔ Free Customer Service Checklist ✔ Free Marketing Checklist ✔ No Complex Software ✔ No Complex Subscriptions ✔ 90 Day Full Money Back Guarantee ✔ Instant Download ✔
Build Trust or Lose Customers
Customer service is critical for every organization. Every customer service must be supported by an effective escalation management system.
Having an escalation strategy in place is only one aspect of providing outstanding customer service.
You must earn your customers’ trust while also having a set of processes in place to cope with a variety of potential situations.
For example, if the client is simply not receiving any responses after many attempts, the matter must be escalated to a department that can handle the issue.
Can you really afford to lose customers because of a poor customer service escalation process?
Huge Time Saver Templates
These templates will allow you to improve your customer service processes quickly and easily. You will be able to set up your escalating guide in minutes instead of months and can customize these templates to suit your specific circumstances.
Review the content below.
Customer Service Escalation Process Template Type 1
Type 1 Customer Service Escalation Process Template is a template that outlines to your customers what your escalation procedures are. It is a tool to communicate your processes to customers.
This is a useful document to make available to your customers and clients on your website or however your regularly communicate with your existing customers.
Title Page
The first page is the Title Page and is easy to customize to suit your business.
Customer Service Escalation Process Template | Title Page
Table of Contents
The next page is the Table of Contents. This Table of Contents is fully automated using Microsoft’s automated Table of Contents feature.
It is easy to update. Just go into the body of the document and change the heading and then return to the Table of Contents and right click and hit update.
Customer Service Escalation Process Template | Table of Contents
Section 1 – Escalating a Problem
Section 1 is the Introduction and provides details about when to escalate a problem.
Customer Service Escalation Process Template | Section 1
Section 2 – How to Escalate a Problem
Section 2 provides instructions on how to escalate a problem.
Customer Service Escalation Process Template | Section 2
Section 6 – Further Assistance
Section 6 is an opportunity to add more detail and a relevant contact for further assistance such as your website.
Customer Service Escalation Process Template | Section 6
This is a detailed template that you can use to provide to your customers so they have confidence their complaints or issues are getting addressed. Refer to the table of contents for all sections.
Type 1 Template Details
Customer Service Escalation Process Template Type 1 Microsoft Word .docx Page Count 8 Word Count 557
Customer Service Escalation Process Template |Microsoft Word Snapshot
Customer Service Escalation Process Template Type 2
Type 2 Customer Service Escalation Process Template is a more simple template suitable for team members to follow.
This is a chart that outlines the process of escalating issues through your call center or general phone number.
This template can be used for escalation of customer complaints.
Call Center Customer Complaint Escalation Process
Customer Service Escalation Process Template | Call Center Escalation Process
Definitions of Severity Levels
This template also includes a general chart for defining levels of severity for the complaint or issue. This can easily be amended to suit your business.
Customer Service Escalation Process Template | Definitions of Severity Levels
Easy to Customize
This template can be easily modified or changed to suit your escalation process. Take a look at the template in Microsoft Word. View the snapshot below.
Customer Service Escalation Process Template | Microsoft Word Format
Type 2 Template Details
Customer Service Escalation Process Template Type 2 Microsoft Word .docx Page Count 2 Word Count 255
Free Bonus! 2 x Checklists
When you buy the templates above, we include two related checklists to assist you with customer service and marketing. These checklists are designed to create better customer service and marketing in your business.
Example 1 – Customer Service Checklist
Checklist | Customer Service
Checklists are a fantastic way to set the benchmark for your team. You can easily amend these checklists to suit your business. It is important that you are delivering quality for each customer and using checklists help to ensure your team deliver to the required standards.
Total Inclusions
Customer Service Escalation Process Template Type 1 File Type: Microsoft Word .docx Page Count: 8 Word Count: 557
Customer Service Escalation Process Template Type 2 File Type: Microsoft Word .docx Page Count: 2 Word Count: 255
Customer Service Checklist File Type: Microsoft Word .docx Page Count: 1 Word Count: 179
Marketing Checklist File Type: Microsoft Word .docx Page Count: 2 Word Count: 299
Easy, Quick, Efficient…..Done
Time Saving Templates
Our Master Templates are simple to use and put into action. Use Microsoft Word to find and select the relevant information to customize them to your needs.
Red Highlights Allow you to Customize in Minutes
To assist you in quickly and easily customizing our Master Templates, all items that require customization are highlighted in red.
Simply use Microsoft Word’s Find and Replace tool (Ctrl+H) to identify and replace all relevant items in a single hit, or scroll through and change the items highlighted in red.
Find, Select and Replace | Customize in Minutes
100% Unconditional Money-back Guarantee
Our Rock Solid Guarantee
SAVE TIME by using our templates, or we’ll refund your money.
Furthermore, if you are dissatisfied for any reason, we will refund your money without question. Our templates are designed to help you save time when creating documents. If you are not satisfied, we offer a no-questions-asked unconditional 100% money-back guarantee.
There are no catches, tricks, or conditions. Only your money will be refunded in full.
Easy to Purchase and Instant Download
Easy to Customize and Use
90 Day Full Money-Back Guarantee
No Questions Asked
Safe, Secure Shopping
PaypalGuarantee
Paypal Buyer Protection guarantees your purchase. Buyer Protection ensures you get what you pay for.
Paypal is a safe and reliable payment method. You can use your credit card to make a purchase through Paypal or Stripe and be confident that you are dealing with a reputable supplier, or you can get your money back.
You will be able to download the Master Templates immediately after purchasing them.
USD 10
Shop with Full Confidence
No business can afford to lose customers. Maintain your customer base through quality escalation procedures. Use Master Templates and save a huge amount of time and effort.
Regards,
David
P.S. The price of our products do rise based on upgrades, improvements and demand. We encourage you to buy today not only to avoid missing out at this price, but also to immediately reap the benefits of building trust with your customers by having a documented escalation process.
All the best with your business.
Frequently Asked Questions
Is this complicated Software or Subscriptions?
No. This is not complicated software requiring an ongoing subscription or annual fee. It is a one off payment. There is no huge learning curve either. Just purchase, download and get on with the task of creating your documents quickly, easily and with no fuss.
Do I need a Paypal account to purchase?
No, you do not need a Paypal account to purchase our products. You can pay with Paypal or use your credit card.
Can I use a Credit Card to purchase?
Yes, you can use a credit card to purchase our products. We use Stripe.com as our credit card merchant. Or you can use your credit card through Paypal.com.
How will my information be used?
Your information will not be used whatsoever without your permission. In other words, your email address will not be sold or spammed.
Will I get on a spam list?
No. We may add you to our newsletter list. However you can ‘opt out’ at any time. Above all, you will not be spammed. We use Mail Chimp for our electronic updates.
Will I be the victim of identity theft?
No. Paypal and e-Junkie provide a 100% secure system to perform the transaction.
Will the purchase arrive on time?
Yes. As soon as you have paid for your purchase, you will receive a download link via email. However, please remember to also check your ‘Junk Email’ as if you have not received your link immediately, the email could be in your ‘Junk Email Inbox’.
Should you not receive the download link, please contact us immediately and we will get back to you as soon as we can. Please note, the time zone of your country may effect our response time, however we will respond as soon as we can. Our business is located in Australia.
AEST – Australian Eastern Standard Time.
Will I actually get what I ordered?
Yes, you can shop with full confidence. We promise to deliver to you and stand by this promise with a 90 day 100% full refund policy. Further to this, Paypal guarantees your transaction so you can shop with full confidence.
Can I make changes to the templates and add my own information?
Yes. The majority of the master templates are Microsoft Word or Microsoft Excel files. They are easy to download and easy to use. You can easily add or remove content and customize the templates to suit your needs. A lot of the templates also have an automated Table of Contents. It is simple to make changes and then update the Table of Contents field so your Table of Contents is also updated. In addition, if you have any problems we can assist.
Will unexpected fine print charges be added to my order without my knowledge?
No. There are no further charges. No monthly subscriptions either. You have the right to use the templates within our terms of agreement of purchase. There are no monthly fee or hidden charges. Similarly, what you see above is the only and final fee.
Will anyone respond if I have problems after buying?
Yes. However, there may be a delay in our response. Depending on your country timezone, we will respond as soon as we can. Please note, we aim to respond to your requests within the shortest possible time.
Will it be easy to dispute or cancel my transaction?
Yes. If you are not 100% satisfied with your purchase, we will refund your money 100%. However, we would love some feedback from you so we can improve our product should you believe it could be better.
I did not receive a download link after paying
Please do not panic. e-Junkie is a reliable document delivery system and it is unlikely this will occur. However, if it does, we will email you the download link as soon as we can.
The website briefly redirected through e-Junkie. Is this safe?
Yes, it is safe. When you click on the Proceed to Pay button, you will be redirected briefly through e-Junkie.com to Paypal.com or Stripe.com (Credit Card Payment) depending on how you choose to pay. We use e-Junkie to deliver our documents electronically so you receive them immediately – 24 Hours a day, 7 days a week.
All rights reserved. No part of this website or information may be reproduced or used in any manner without written permission of the copyright owner.
Your use of this site, templates and information are subject to our Terms of Use, Disclaimer, and Privacy Policy. DigitalDocumentsDirect.com is not a law firm and cannot provide legal advice. We provide information. While we make every attempt to provided detailed, comprehensive information, you are responsible for reviewing, checking and confirming the information provided is suitable for your use.
Easy to Purchase and Instant Download
