Coffee Shop Employee Handbook Template

Can you honestly afford to keep operating your Coffee Shop without an Employee Handbook?

---

Remarkable Improvement Almost Immediately

Do you need to improve the performance and profit of your coffee shop quickly without spending a huge amount of capital?

Are you often frustrated with the level of performance and quality of customer service from your team?

Maybe you are just treading water trying to survive and wondering why it isn’t working as well as you thought it would?

A Coffee Shop Employee Handbook allows you to improve your business quickly and cost effectively by communicating your vision, direction and standards to your team. It is your ‘silent partner’ that communicates your expectations when you are in your coffee shop and also when you are not around.

You are busy and cannot be everywhere at once. A Coffee Shop Employee Handbook is an extremely cost effective partner in your business that assists you to lift performance, communicate expectations and drive your business forward.

Can you really afford to not have an Employee Handbook in your Coffee Shop?

---

3 Real Breakthrough Benefits of an Employee Handbook

As mentioned above, a Coffee Shop Employee Handbook will improve many areas in your coffee shop. One crucial benefit is that your team will instantly know what is expected of them.

Many coffee shops do not operate efficiently because their team have not been told the specifics including the rules and expected level of service delivery.

• You must be specific
• Your team need the detail
• Your team need to know what high performance is and why customers return for more
• You need to consistently maintain the relentless ‘attention to detail’ all the time.

No doubt you have been to a coffee shop where the tables were dirty, the service was average and the quality of coffee was terrible. Chances are the team had no leadership from the owner and this is reflected in the quality of customer experience.

Below are 3 real benefits you will see almost immediately when you mobilize an Employee Handbook in your coffee shop.

Benefit 1 – Sets the benchmark for improved customer service

As you already know, quality coffee and excellent customer service is the key to operating a successful coffee shop.

• Your business revolves around customer service including online reviews.
• Achieving 5 star reviews for every single customer should be your goal.

If it isn’t, your business will struggle to attract new customers and retain repeat customers, and in the end, struggle to survive.

Set the standards for your team with a reference tool that communicates specific details.

Benefit 2 – You will be building authentic trust with your customers

A successful coffee shop is all built around trust. Being authentic and building trust is key to ensuring repeat customers, which in turn, builds your business in all areas.

• You must get those repeat customers for your business to survive.
• Repeat customers ensures your business receives regular cash flow.
• Without repeat customers, you will struggle to meet your basic expenses such as rent and payroll.

Customers love consistency and this is the reason they return. They also love their favourite coffee produced the same way day in day out.

But how on earth can you build trust with your customers through your team? It’s not easy. But it is possible.

An Employee Manual is an excellent tool to start the process. It helps to ensure your team are delivering consistently every single day.

Benefit 3 – Stops you repeating yourself

A good friend of mine once told me if you don’t want to repeat yourself, don’t have kids or run a business. How true this is.

Implementing an employee handbook means you will not have to repeat yourself over and over again. Your team will have a document they can refer to first.

Make sure you always refer to the Employee Handbook when they ask you questions. It must be consistently reviewed and up to date.

Take it seriously and your team will take it seriously.

---

Huge Time Saver Template

Creating a Coffee Shop Employee Handbook takes a huge amount of work and energy. This template will allow you to create your Employee Handbook quickly and easily. You will be able to set up your handbook in minutes instead of months and can customize this template to suit your specific circumstances.

The pages shown below are only a sample of the entire Coffee Shop Employee Handbook. The Table of Contents shows the complete content and all pages included. This is a 46 page template.

Title Page

The following page is the title page. You can easily customize this to suit your coffee shop.

Table of Contents

The following page shows the Table of Contents and indicates the detail included within the document.

Section 1 – Welcome

The first section is a welcoming message for new employees.

This is an opportunity to introduce your coffee shop and the Employee Handbook to new employees and your team.

Section 2 – History, Vision and Direction

Section 2 is an opportunity to communicate your history and provide direction for the future including your Vision and Mission Statement.

It is important that you have a Vision and Mission Statement for your coffee shop to provide direction for your team and show leadership to your suppliers, customers and staff. There are several to choose from or you can easily modify to suit your coffee shop.

Section 3 – Values

Section 3 defines values. Values are important for your team so they understand what your expectations are. If you don’t communicate values to your team, they will use their own values which may not be appropriate or may not meet your expectations.

Values provide a foundation for expected appropriate behavior.

Section 5 – General Details

Section 5 includes space to add all your general details and also explains reporting relationships and an organizational chart.

Section 6 – Workplace Requirements

Section 6 includes a range of workplace requirements typically found in any business. There are standard workplace requirements including leave.

Section 7 – Health, Safety and Emergencies

Section 7 is about health, safe work practices and emergencies.

There is also a section to include your emergency evacuation exit maps and diagrams.

Section 8 – Workplace Equipment

Section 8 is about workplace equipment. It is important to include details of how to operate equipment and any safety requirements.

Section 9 – Procedures

Section 9 includes a range of procedures. There are quite a few standard types of procedures commonly found in any coffee shop. You can easily add your own procedures to the manual as well.

Procedure Example 1 – How to Open the Coffee Shop

The first example is How to Open the Coffee Shop. Procedures should be detailed and explained in steps. If you want your team to operate in a particular manner, then including all the steps is important.

It is also a good idea to involve your team when creating the steps for each procedure. They will have a valuable contribution to creating the correct steps for each procedure.

Procedure Example 2 – How to Provide Excellent Customer Service

Example 2 is another simple example regarding Providing Excellent Customer Service. If you don’t list out the procedure step by step, you can’t expect your team to get the process correct.

Refer to the Table of Contents to review the typical procedures included in this template. You can easily customize these procedures and also add your own.

Section 10 – Summary

Section 10 is a summary of the Coffee Shop Employee Handbook.

---

What is Included?

Coffee Shop Employee Handbook Template
Microsoft Word .docx
Page Count
46
Word Count
6093

---

Free Bonus No.1
Employee Code of Conduct Template

When you purchase the Coffee Shop Employee Handbook Template above, we also include an Employee Code of Conduct Template free.

Review some of the content below.

Title Page

The first page is the title page which can easily be customized to suit your coffee shop.

Table of Contents

The next page is the Table of Contents. This identifies the content within the template.

---

Free Bonus No.2
27 Free Quality Checklists

Also included for free are 27 quality checklists. Quality checklists are extremely helpful and make your team’s job easier. They also allow you to assign and delegate tasks while having some assurance that quality is being met.

Even with checklists there still might be mistakes. However, they are the benchmark for getting things right. Quality checklists are a fantastic tool to assist you and your team in meeting expectations and standards.

These checklists can be modified to post on the wall, in the kitchen, in the staff room or wherever they can be easily viewed and referred to. You can also provide them as print outs to your team as a reminder on how to complete any task to a high standard.

Review two examples below.

Checklist Example 1 – How to Welcome Customers

The first example is a detailed process for welcoming customers which is such an important part of operating a successful coffee shop. First impressions are often the lasting impression, so it makes perfect sense to ensure your customers are greeted and served to a high standard.

Checklist Example 2 – How to Clean the Coffee Machine

The next quality checklist is How to Clean the Coffee Machine. This helps ensure your team are completing the process accurately to protect your important assets.

These checklists are extremely useful when new team members join your business and are also good reminders for existing staff that have been in your business for a while.

Lastly, you can also use these checklists as a performance monitoring tool. If you have a team member that seems disinterested in their job, then referring their performance to checklists amongst other things is a great way to help them realize where they are not performing well enough.

---

Free Bonus No.3
5 Free Position Descriptions

Documenting your team position descriptions allows you to set the expectations of your business. Review the position descriptions included below.

---

Total Inclusions

Coffee Shop Employee Handbook Template
Microsoft Word .docx
Page Count
46
Word Count
6093

1 x Free Employee Code of Conduct Template
Microsoft Word .docx
Page Count
11
Word Count
1384

27 x Free Quality Checklist Templates
Microsoft Word .docx
File Count
27

5 x Free Position Description Templates
Microsoft Word .docx
File Count
4

Great value to improve your business quickly and at low cost.

USD 27

Shop With Full Confidence
90 Day Full Money Back Guarantee

---

Using templates will save you a huge amount of time. Do you really have time to start from scratch?

Get a huge head start by using a template to get your coffee shop employee handbook underway and your team heading in the right direction fast.

All the best with your coffee shop.

Regards,

David

P.S. The price of our products do rise based on upgrades, improvements and demand. We encourage you to buy today not only to avoid missing out at this price, but also to immediately reap the benefits of establishing an Employee Handbook in your coffee shop.

---

Frequently Asked Questions

---

USD 27

Shop With Full Confidence
90 Day Full Money Back Guarantee

Reviews